Avantree soundbyte fm радио портативная акустика инструкция

Top Questions

• How to Enter Bluetooth Pairing Mode

  Step 1: Entering Pairing Mode on the SP850/SP860(Soundbyte) radio/speaker.

  Twist the power/volume dial clockwise to turn the SP850/SP860(Soundbyte) on. The screen will light up and go directly into the mode that it was in the last time you used it. If it is not already in Bluetooth mode, simply press the button under the display with the Bluetooth icon and the SP850/SP860(Soundbyte) will say «Bluetooth mode, Pairing». 

         

  Note: The SP850/SP860(Soundbyte) will automatically reconnect to the device it was most recently paired with. If you would like to pair the SP850/SP860(Soundbyte) with a different device, disconnect it from any other devices.

  Step 2: Connect the Speaker.

  In the Bluetooth settings, locate «Avantree SP850«/»Soundbyte». If the speaker is in pairing mode, it should say «Ready to pair» underneath «Avantree SP850/SP860(Soundbyte). Click «Pair» to connect the speaker.

  After connecting the SP850/SP860(Soundbyte), the voice prompt will say «Connected, ready for use» and the display will show «Connected».

  Note: In Bluetooth mode, the SP850/SP860(Soundbyte) has many equalizer options for playing music. To access these options, simply short-press the «Menu» button and select «Equalizer». Choose whichever mode you enjoy the most! 

  Still need help? Please email us at support@avantree.com

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• How to Turn the Voice Prompt ON / OFF

  If you feel the voice prompt is too loud and want to turn if off, please refer to the following guide: 

  Step 1: Go to System Settings
  While the SP860(Soundbyte) is turned on, long-press the «Menu» button to go to System Settings, press the track button to scroll the options and find «Voice Setting», select it by pressing the «Menu» button again.
  Step 2: Select»on» or «off», press «Menu» button to choose it and turn the voice prompt on or off, and select «return» to go back to the previous menu.
  
  Please feel free to contact us at support@avantree.com for any further questions you have.

  Still need help? Please email us at support@avantree.com

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• How to Save and Play a Channel

  Step 1: Find your channels

  Option 1:

  Use the number pads > e.g. for FM102.5 > Press the number sequence 1 — 0 — 2 — 5
  Option 2 : Go to Menu > Auto-seaching > Wait for scanning > Browse to desired channel using
  
  Step 2: Saving your favorite channels to the number padsa) Find your channel with either options above
  b) Then, press and hold until you see the text «collect» on the digital screen.
  c) Your station has been saved/collected to the number pad in sequential order.

  Step 3: How to play the saved channels

  Option 1: After powering on the radio, press the corresponding number pad button once to automatically enter your saved channels list (indicated by the  icon on the digital screen.

  Option 2: After powering on the radio, press once to enter saved channel list («Play Collect» text will appear along with the icon on the digital screen). You can now browse your saved channels list using .

  NOTE: When powering on, the SP860 will default to your last scanned station. (Step 1, Options 2 & 3). This is useful if you want the radio to turn on and automatically be on your desired station.

  Still need help? Please email us at support@avantree.com

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All Questions

• Basic & Advanced Functions

  • How to Enter Bluetooth Pairing Mode

    Step 1: Entering Pairing Mode on the SP850/SP860(Soundbyte) radio/speaker.

    Twist the power/volume dial clockwise to turn the SP850/SP860(Soundbyte) on. The screen will light up and go directly into the mode that it was in the last time you used it. If it is not already in Bluetooth mode, simply press the button under the display with the Bluetooth icon and the SP850/SP860(Soundbyte) will say «Bluetooth mode, Pairing». 

           

    Note: The SP850/SP860(Soundbyte) will automatically reconnect to the device it was most recently paired with. If you would like to pair the SP850/SP860(Soundbyte) with a different device, disconnect it from any other devices.

    Step 2: Connect the Speaker.

    In the Bluetooth settings, locate «Avantree SP850«/»Soundbyte». If the speaker is in pairing mode, it should say «Ready to pair» underneath «Avantree SP850/SP860(Soundbyte). Click «Pair» to connect the speaker.

    After connecting the SP850/SP860(Soundbyte), the voice prompt will say «Connected, ready for use» and the display will show «Connected».

    Note: In Bluetooth mode, the SP850/SP860(Soundbyte) has many equalizer options for playing music. To access these options, simply short-press the «Menu» button and select «Equalizer». Choose whichever mode you enjoy the most! 

    Still need help? Please email us at support@avantree.com

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  • Product Overview — Buttons & Indicators

  • How to Adjust the LCD Backlight Timer

    You might want to set a certain backlight time of the LDC screen as per your preference, so just follow this guides to choose it: 

    Step 1: Go to System Settings
    While the SP860 is turned on, long-press the «Menu» button to go to System Settings, the Top option will be the “backlight” as you can see. Select it by pressing the «Menu» button again.

          

    Step 2: Choose the wanted the «Backlight» time.
    There are different options of 0/10/30seconds, or 1/2/5/10 min, press «previous» and «next track» button to scroll and press «Menu» button to choose it, and select «return» to go back to the previous menu. 

                           

    

    Still need help? Please email us at support@avantree.com

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  • How to Turn the Voice Prompt ON / OFF

    If you feel the voice prompt is too loud and want to turn if off, please refer to the following guide: 

    Step 1: Go to System Settings
    While the SP860(Soundbyte) is turned on, long-press the «Menu» button to go to System Settings, press the track button to scroll the options and find «Voice Setting», select it by pressing the «Menu» button again.
    Step 2: Select»on» or «off», press «Menu» button to choose it and turn the voice prompt on or off, and select «return» to go back to the previous menu.
    
    Please feel free to contact us at support@avantree.com for any further questions you have.

    Still need help? Please email us at support@avantree.com

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  • How to Save and Play a Channel

    Step 1: Find your channels

    Option 1:

    Use the number pads > e.g. for FM102.5 > Press the number sequence 1 — 0 — 2 — 5
    Option 2 : Go to Menu > Auto-seaching > Wait for scanning > Browse to desired channel using
    
    Step 2: Saving your favorite channels to the number padsa) Find your channel with either options above
    b) Then, press and hold until you see the text «collect» on the digital screen.
    c) Your station has been saved/collected to the number pad in sequential order.

    Step 3: How to play the saved channels

    Option 1: After powering on the radio, press the corresponding number pad button once to automatically enter your saved channels list (indicated by the  icon on the digital screen.

    Option 2: After powering on the radio, press once to enter saved channel list («Play Collect» text will appear along with the icon on the digital screen). You can now browse your saved channels list using .

    NOTE: When powering on, the SP860 will default to your last scanned station. (Step 1, Options 2 & 3). This is useful if you want the radio to turn on and automatically be on your desired station.

    Still need help? Please email us at support@avantree.com

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  • What’s in the box?

  • How to Use as a FM Radio

    Step 1: Power on the SP860.
    Turn the power/volume knob towards «ON» to power it on.Step 2: Get it into FM mode. The speaker should default to FM mode on first use. If it’s not in FM mode, please click the «MODE» button once to switch it into FM mode.
    Step 3: Adjust Frequency. Find the frequency using the track control buttons.

                         

    Please check the guides below for more questions.

    • How to Adjust Sound Mode

      On this FM radio, you have 6 different sound modes to choose from, such as the «Natural», «Classic», «Jazz», etc. Choose them as the following guide shows:

      Step 1 — Short press «MENU/OK» button, you will see the «Equalizer» option on the LCD screen:

      

      Step 2 — Short press «MENU/OK» button again to go into the sound mode list, short press the «next track» and «previous track» button to go to different options and short press «MENU/OK» button to confirm to choose it.

                          

                    

      Step 3 — Then to the last «return» option to go back to the previous menu.

      

      Please feel free to contact us at avantree@support.com for any further questions.

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    • How to Conduct Auto Channel Search

      To auto search for channels on this radio, please refer to the following guide:
      
      Press «MENU/OK» button once, then press «play&pause» button to select “Auto-search”, now press «MENU/OK» button again to confirm and start auto-search. It will now search and auto save all available channels. Press the «next track/ previous track» button to choose different channels.

      Please feel free to contact us at support@avantree.com for any further questions.

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    • How to Delete a Channel from your Collection

      To Delete a saved channel — Please press and hold the «save» button while playing the certain channel, until the LCD screen displays “channel deleted” and that saved channel will be deleted from your collected list.

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    • How to Save a Channel

      There are two ways to save your favorite channels on the FM radio SP860 as the following:

      Method 1: Save from auto searding channels:
      Make sure you set the radio into FM mode, start to search FM channels by clicking the «MENU» button and choosing «Auto-searching», go to the channel you like using the previous and next track buttons, then save it by pressing and holding the «save» button on the top of the radio, until the screen displays “channel saved”, and the channel will be on your collected list.

      

      Method 2: Save a specific channel
      If you have some specific radio stations that you would like to save on the SP860, you can quickly enter in the station by pressing the channel number on the top and save it using the same way as mentioned in Method 1. For example, you want to save the channel «97.3», just press 9, 7, 3 to go into this channel first, then press and hold the «save» button, it will be saved when you see «channel saved» on the screen.

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    • How to Select a Channel Manually

      When you use this Soundbyte as a FM radio, you can select FM channels Manually refering to the following guide:

      Directly input the channel frequency using the number pad, e.g. for FM102.5, press the number sequence 1-0-2-5, and you will be able to go into that channel easily.

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    Still need help? Please email us at support@avantree.com

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  • How to Use as a Wired Speaker

    The SP860 can be used as a wired speaker. All you have to do is plug your audio source (such as your phone or music player) into the 3.5mm AUX IN port on SP860 and play away!

    

    Still need help? Please email us at support@avantree.com

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  • How to Charge

    When the battery is low, you’ll hear a «Low Battery» voice prompt. When this happens, please charge the SP860.

    Please connect the SP860 to a power source using the USB Type-C cable we provided. Plug one end into the Type-C port on SP860, and the other end into the power source.

    
    The Battery Icon will flash while charging and stop flashing when the charging is complete.

    

    Still need help? Please email us at support@avantree.com

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  • How to Factory Reset the SoundByte

    Factory Resetting the SP860 will clear all the FM channels saved as well as its Bluetooth pairing history.

    Please follow the steps below to Factory reset the SP860.

    Step 1: Make sure that the SP860 is powered ON.

    It needs to be ON to conduct factory reset.
    Step 2: Press & Hold «MENU» button to enter the main Settings Menu.
    Step 3: Scroll using the track buttons and find «Factory Reset».
    Step 4: Select by clicking the «MENU» button.
    

    

    And you will see no channels here:

    

    Still need help? Please email us at support@avantree.com

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• Troubleshooting

  • Headphone/Speaker/Receiver No Sound and Not Working — General

    Check Point 1: Have you Connected/Paired it Properly?
    Check on your device Bluetooth device list, it should say «Connected» on the menu. If not, please try to pair it to your device again.

    Check Point 2: Have you been Switching between APPs?
    Sometimes when you’re listening to music and a call comes in, the Headphones/Speaker can have issues switching back-n-forth… this is a common Bluetooth issue and happens to every Bluetooth Headphone/Speaker. 
    Please choose the headphone/speaker again (if applicable) or reboot the headphone/speaker and pair them up again.

    Check Point 3: Have you Charged the Headphone/Speaker?
    This might seem like a simple solution but when the device is low on battery, a wide variety of issues may occur. Please make sure that it has sufficient battery level.

    If you’ve checked everything above but still no sound, please try the methods below.

    Method 1: Try it on a Different Device.
    If you have another phone, another laptop etc… try to connect the Headphone/Speaker to it and see if it works on the other device. 
    If yes, it’s probably something to do with the settings on your original device, please try again.
    If no, please contact us for support, you may have a faulty unit.

    Method 2 (For Laptops/Computers): Check the Audio Settings.
    For Windows, go into Sound Settings and Sound Control Panel. For Mac, go into Sound Preferences.
    Make sure that the Headphone/Speaker you’d like to use has been selected as the Audio Output/Input device.
    If you’re using a Meeting Software such as Skype or Zoom, you may need to go into the app itself and adjust the settings in there as well.

    Method 3: Factory Reset.
    If none of the methods above work, please factory reset the Headphone/Speaker and pair again. Please remember to delete the Avantree device from the paired Bluetooth device list on our sound source device, before attempting to pair again.

    If factory reset still can’t get it to work or if you have any more questions or need further assistance, feel free to contact us at support@avantree.com

    Still need help? Please email us at support@avantree.com

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  • Unable to Pair the Headphone/Speaker/Receiver with my Bluetooth Devices

    If you are still having difficulty pairing the Avantree Headphone/Speaker/Receiver to your devices, please refer to the methods below to troubleshoot.

    Check Point: Did you Get the Headphone/Speaker/Receiver into Pairing Mode?

    Powering on does NOT mean pairing mode. Pairing Mode for Avantree = The LED indicator on the Headphone/Speaker/Receiver flashing RED & BLUE. If it’s not doing that, it’s not in pairing mode, you won’t find it on your device.

    Other than the indicator, if you’re using a Headphone/Speaker that has voice prompt (i.e. it says «welcome to Avantree» when you power it on,) it’ll say «Pairing» when it’s in pairing mode.

    If it’s flashing RED & BLUE yet you can’t connect it, please refer to the steps below.

    Step 1: Reboot it and try again.

    Yes, the good o’ soft reset often resolves the issue. Please give it a go. Please also try rebooting your Phone/Computer.
    If you still can’t get them to connect, please proceed to step 2.

    Step 2: Try it Somewhere Else.

    Bluetooth connection can often be interfered with by other wireless connections such as WiFi Router, TV streaming device, or even another Bluetooth device. Please either move them away or try to do the pairing somewhere else.

    If you are still unable to pair, continue to Step 3.

    Step 3: Factory Reset.

    Factory reset the Avantree Headphones/Speaker/Receiver may help. If you’re not sure how to do the reset, please follow the below steps to find the instructions:

    1.Go to Avantree.com

    2.Enter «Product Name/Model Number+reset» and search. Click «Support » and you will find the guide of how to factory reset your device.

    

    After resetting, the device should automatically reenter pairing mode.

    If you have any more questions or need further assistance, feel free to contact us at support@avantree.com

    Still need help? Please email us at support@avantree.com

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  • Poor FM Radio Reception

    If you experience reception issue under FM mode, please try the following:
    1. Make sure the antenna is pulled out (if applicable);
    2. Try to insert the USB or Type C charging cable, it will enhance the signal reception;
    3. Check for sources of FM interference.
    The FM antenna attached to the system may be picking up outside interference. Check to see if the speaker is within three feet of any other electronic or electrical devices such as: televisions, cable boxes, wireless internet routers, dimmer switches, fluorescent/energy-saving lights, blinking seasonal lights, microwaves or similar appliances, and you can find a location with better FM reception.

    If the above solutions don’t work, please contact support@avantree.com.

    Still need help? Please email us at support@avantree.com

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  • Can I Buy a Replacement Battery?

    The battery in SP860 Soundbyte is standard 18650 lithium battery, 3.7V, should be easy to get one from either an offline or online store.

    Still need help? Please email us at support@avantree.com

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  • No Sound on Windows when Using Windows’ Built-in Bluetooth (No Adapter)

    This Troubleshooting is for Connecting a Bluetooth device DIRECTLY to your Windows Computer’s Built-in Bluetooth.
    The Built-in Bluetooth of some old PCs might not work, or not work well, thus, you may not be able to use the direct Bluetooth connection, or have unstable connection, hear choppy sound cutting out intermittently, etc., in this case, please try the following solutions: 

    Solution 1.  Reboot your Bluetooth Driver
      1) Right-click the Start button, select Device Manager.
      2) Find “Bluetooth” section,  then Right-click on your device Bluetooth driver and select  “Disable device”.
      3) Restart your PC and repeat the above steps to Enable the Bluetooth driver again   (select  “Enable device”)
      4) Pair your Bluetooth Headphone/Speaker/Receiver with the PC again.

    
    Solution 2. Use an External Bluetooth Driver
    This method essentially «Bypasses» your Windows’ built-in Bluetooth. Please see our Avantree DG10, DG40S , DG45 or Avantree DG80 for more details or contact us at support@avantree.com.

    Still need help? Please email us at support@avantree.com

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• User FAQs

  • Can I Buy a Replacement Battery?

    The battery in SP860 Soundbyte is standard 18650 lithium battery, 3.7V, should be easy to get one from either an offline or online store.

    Still need help? Please email us at support@avantree.com

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• Technical Knowledge

  • General Bluetooth Information

    Here are a few things you’d want to know about Bluetooth…

    1. Bluetooth by nature is a short-range wireless technology.

    Bluetooth was initially made specifically for wireless headsets hence its “range” was never meant to be anything more than the length of a typical backyard.

    2. Bluetooth Signals are easily interfered with.

    Much like almost any other modern wireless technology, Bluetooth signals can be negatively affected by things like walls, floors, other wireless devices, or even a human body.

    If you want a better range & less interference, try to stay clear of the things mentioned above.

    3. There are two types of Bluetooth.

    In short, they are “Class 1” and “Class 2.”  Class 1 has better range (100m/300ft) but drains your battery faster, whereas Class 2 has a shorter range (10m/30ft) but is more efficient when it comes to battery usage.  

    4. The “Actual Range” depends on a lot of things.

    Things that can affect the range: Bluetooth version, Bluetooth type, Bluetooth profile, Brand & make, where you’re using it, what’s around you… etc and many more. Getting a bad range doesn’t necessarily mean your device is bad; try it elsewhere before you give it a conclusion.

    5. The “Transmitter” and the “Receiver.”

    Every Bluetooth connection consists of a “transmitter” and a “receiver.” The “transmitter” sends the signals to the “receiver.” In a typical Bluetooth headphone connection, your phone is the transmitter and the headphone is the receiver.

    There are cases where one device can do both, but it is unlikely that they’ll be able to do both at the same time.

    Here are some examples:

    • Transmitters: Phone, Computer (can sometimes use as receiver), TV.
    • Receiver: Headphones, Speaker

    Still need help? Please email us at support@avantree.com

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  • Different Bluetooth Codecs (Latency.)

    Many Avantree products have incorporated the latest «aptx low latency» codec technology, for superior stereo quality sound without any noticeable delay (known as latency).

    • What is aptX Low Latency — https://www.aptx.com/aptx-low-latency
    • Certified aptX Low Latency device list — https://www.aptx.com/products?field_aptx_type_tid=484

    * Important note*

    To take advantage of the better performance of aptX Low Latency codec, the other side Bluetooth device must support the same codec. If the other side device only supports the normal aptX codec, or the SBC one, these codecs will be used instead.       

    How about the audio delay when use different wireless audio codec?

    Wireless audio codec	Audio delay
    aptX™ HD	≥ 250ms
    aptX™ Low Latency	~ 40ms
    aptX™	~ 70ms
    FastStream	~ 40ms
    SBC (most standard Bluetooth audio codec)	~ 220ms

    Note: The latency for FastStream is almost the same as aptX Low Latency, but the audio quality of aptX Low Latency is better.

    Related FAQ >

    Still need help? Please email us at support@avantree.com

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• General Information

  • What Kind of Customer Support does Avantree Offer?

    Avantree offers the following customer support to help you make the best of our products?

    Online DIY Support

    1. Visit Product Page — you can find product comparison info, accessories link, Support page link.
    2. Product Support page — Guide, Troubleshooting, Q&A Session for each product. (FromAvantree.com > Use Top Right Magnify Class to Search your Product Name > Click Product > Click Support button on the right product > check relevant info on page)
    3. Product Video Guide — Step by step (from youtube.com > search product name

    Agent Support

    1. Submit a Ticket OR File a Claim (1 working day reply)
    2. Send an email to support@avantree.com (1 working day reply)
    3. Book a call or Screensharing Online Clinic with us and let an agent help you in real-time.
    4. Live Chat with Agent (Pacific Standard Time, Mon-Thur 9 am-11 pm, Fri, 9 am-5 pm)
    5. Telephone Support (Local Number here)
    6. Join our Daily Live Online Zoom Clinic to speed up the troubleshooting process (Time: 11 am — 12 pm PST/ 2-3 pm EST /7-8 pm GMT; 10-15 min for each clinic)

    Avantree offers the following native language support?

    English
    Spanish
    Italian
    German
    French
    Chinese

    See more details in Warranty Policy and RMA Policy

    Still need help? Please email us at support@avantree.com

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  • What’s Avantree RMA Procedure / Policy?

    Avantree Products RMA (Return Merchandise Authorization) Procedure

    1.     30-Days-Return-Refund

    Item purchased from Avantree.com can be returned to the closest Avantree RMA center for full refund within 30 days of purchase with no question asked.

    Customer will be responsible for return shipment cost unless item is returned due to defective issues.

    Avantree RMA centers are located at:

    —        USA — San Jose & Los Angeles

    —        Canada – Vancouver

    —        EU — London, UK

    —        Australia – Roxburgh Park

    —        Asia – Cebu, Philippines

    —        Asia – Hong Kong, China

    —        Asia – Shenzhen, China

    2.     Defective RMA

    Within the Warranty Period (12-24 Months), if the customer encounters any issue, we recommend following the steps below:

    Step 1:  DIY Support – Visit support.avantree.com, we have a complete troubleshooting guide that should solve at least 90% of the issues.

    Step 2: Agent Support – Contact Avantree Customer Service Agents by email (support@avantree.com), phone, or chat for troubleshooting & issue diagnosis.

    Step 3: Replacement

    3.1. Confirmed Defective Unit

    —        Avantree provides RMA (CD) number to customer

    —        Customer returns the product to Avantree

    o   Purchased within 6 months – Avantree will cover the return label cost.

    o   Purchased over 6 months ago – Customer will cover the return label cost.

    —        Avantree arranges the Replacement

    o   Will be arranged as soon as the return shipment has been shipped.

    o   Customer can expect to receive the replacement unit within 5-7 working days.

    3.2. Back-for-Investigation Unit

    —        Avantree provides RMA (BI) number to customer

    —        Customer returns the product to Avantree. Customer will cover the return label cost.

    —        Avantree arranges the follow up

    o   Confirmed Defective Units – Please Refer to Section 3.1.

    o   No claimed issue found – Avantree will arrange the Original Unit or the Replacement Unit to be shipped back to the customer. Avantree will cover the cost of shipping if the shipment is domestic.

    Note:

    1. The RMA return unit will be equivalent to or better than the condition of the defective unit
    2. The RMA return unit’s warranty terms will only be activated once the defective unit is received. For those who do not return their defective items within 30 days, their product warranty will be terminated.
    3. Replacement Unit Warranty Terms:
       • If the remaining Warranty of the Defective Unit is less than 3 months – The Replacement Unit will receive 3 months warranty beginning on the date of reception.
       • If the remaining Warranty of the Defective Unit is more than 3 months – The remaining Warranty Period will be automatically transferred onto the Replacement Unit.

    Still need help? Please email us at support@avantree.com

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  • What’s Avantree’s General Return & Warranty Policy?

    Return Policy:

    Every Avantree product purchased from our website comes with an up to 60 days free trial.

    Within 60 days of buying, if you have an issue with or simply don’t like the product, you can ship it back to us and we’ll fully refund you for the price that you bought it. If you have a product malfunction, we can replace the product for you if that’s preferable, and we’ll cover the return shipping costs.

    Warranty Policy:

    Avantree warrants its products for a period of 12 months from any defects in manufacturing, materials, or workmanship from the date of purchase from either an Avantree Direct store or an Avantree authorized reseller and used in normal conditions.

    The warranty time is extended to 24 months if the item is:

    Either purchased from Avantree.com directly;

    Or purchased from other Avantree direct stores/country authorized reseller stores AND registered with Avantree.com for product registration. 

    However, this warranty does NOT cover:

    · Damage from misuse or abuse,

    · Damage from lack of reasonable care,

    · Damage from force majeure,

    · Damage from natural forces/disasters,

    · Damage from inadequate repairs performed by unauthorized service centers,

    · Water damage on non-water-resistant products,

    · Theft or losing the item.

    If you encounter issues during the warranty time, pls follow Avantree RMA Procedure. 

    To make sure our customers have the best user experience, we choose to send the replacment first before you send back the faulty unit. Once the replacement is received and confirmed to be working, we will then send you the return label for the faulty unit for our quality control purposes. We expect you to cooperate and send the faulty unit back within 30 days. If not, then the warranty of your replacement unit will be voided.

    Still need help? Please email us at support@avantree.com

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  • Where to find Batch Number/LOT Number?

    Batch No. or Lot No. is a 4-5 Digit/Alphabet combination (e.g. T22F1, 22B1, or T22J1) printed somewhere on the product. The «somewhere» is usually as follows:

    1. on the bottom of the product;

    

    2. on the inside of the Headband, just above the Earcups;

    

    3. on the in-line controls or on a Tag near the 3.5mm AUX Plug;

    

    

    4. on metal head of the adapter;

    

    Above are some examples that’ll give you an idea of what the Batch/Lot Number looks like and where to find them. The print for Batch No. or Lot No. is usually quite small; please consider using a magnifying glass if it’s hard to read.

    Still need help? Please email us at support@avantree.com

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  • Where to buy and where will you ship it from?

    Items with the «ADD TO CART» button are for purchase in your area. Those without the Add to Cart button means not available in your area, normally because it is out of stock. Besides, the estimated delivery time is not applied for pre-order and backorder items.

    Here is a table of the recommended store info for customers from each country. We also include information about — where the goods will be shipped from as well as the estimated delivery time.

    USA Online Store： avantree.com;   amazon.com;walmart.com;www.newegg.com Warehouse: USA Avantree Warehouse OR Amazon Warehouse Estimate Delivery Time:  2-5 Business Days Free Shipping Rule: free shipping ≥ $14.99 Shipping Fees: $5 for order <$14.99	Canada Online Store：avantree.com/ca; amazon.ca; www.walmart.ca Warehouse: Amazon CA Warehouse Estimate Delivery Time: 3-7 Business Days Offline Stores：Canada Computers Free Shipping Rule: free shipping ≥ CA$29.99 Shipping Fees: CA$5 for order < CA$29.99	UK Online Store：avantree.com/uk;www.amazon.co.uk Warehouse: Amazon UK warehouse Estimate Delivery Time: 3-7 Business Days Free Shipping Rule: free shipping ≥ £29.99 Shipping Fees: £5 for order < £29.99
    Germany Online Store：avantree.com/eu；amazon.de Warehouse: Amazon EU warehouse Estimate Delivery Time: 3-7 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99	France Online Store：avantree.com/eu; www.amazon.fr Warehouse: Amazon EU warehouse Estimate Delivery Time: 3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99	Italy Online Store：avantree.com/eu;www.amazon.it Warehouse: Amazon EU warehouse Estimate Delivery Time: 3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99
    Spain Online Store：avantree.com/eu; www.amazon.es Warehouse: Amazon EU warehouse Estimate Delivery Time: ：3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99	Bulgaria Online Store： avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it; Warehouse: Amazon EU warehouse Estimate Delivery Time:  3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99	Cyprus Online Store：avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it; Warehouse: Amazon EU warehouse Estimate Delivery Time:  3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99
    Poland Online Store：avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it Warehouse: Amazon EU warehouse Estimate Delivery Time:  3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99	Some Countries of Europe (including Austria, Belgium, Czech Republic, Denmark, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Portugal, Slovakia, Slovenia) Online Store：avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it Warehouse: Amazon EU warehouse Estimate Delivery Time:  3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99	Romania Online Store：avantree.com/eu;amazon.de;www.amazon.es; www.amazon.fr;www.amazon.it;www.emag.ro Warehouse: Amazon EU warehouse Estimate Delivery Time:  3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99
    Finland Online Store：avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it; www.emag.ro Warehouse: Amazon EU warehouse Estimate Delivery Time:  3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99	Sweden Online Store：avantree.com/eu; amazon.de; www.amazon.es; www.amazon.fr; www.amazon.it Warehouse: Amazon EU warehouse Estimate Delivery Time:  3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99	Norway Online Store： avantree.com/me Warehouse: China warehouse Estimate Delivery Time:  10-30 Business Day Free Shipping Rule: free shipping ≥ $29.99 Shipping Fees: €5 for order <$29.99
    Netherlands Online Store：avantree.com/eu; amazon.nl; www.bol.com; www.prifri.be; Warehouse: Amazon EU warehouse Estimate Delivery Time: 3-10 Business Days Free Shipping Rule: free shipping ≥ €29.99 Shipping Fees: €5 for order <€29.99	Australia Online Store：avantree.com/au; www.amazon.com.au;www.ebay.com.au; www.radioparts.com.au;Gadgets4Geeks.com.au Warehouse: Amazon AU warehouse Estimate Delivery Time: 3-7 Business Days Free Shipping Rule: free shipping ≥ A$29.99 Shipping Fees: A$5 for order <  A$29.99	New Zealand Online Store：avantree.com/me Warehouse: China warehouse Estimate Delivery Time: 10-30 Business Days Free Shipping Rule: free shipping ≥ $29.99 Shipping Fees: $5 for order <$29.99
    Singapore Online Store: avantree.com/me; www.lazada.com.sg; amazon.sg Warehouse: China warehouse Estimate Delivery Time: 10-30 Business Days Free Shipping Rule: free shipping ≥ $29.99 Shipping Fees:  $5 for order <$29.99	UAE Online Store：avantree.com/me Warehouse: China warehouse Estimate Delivery Time: 10-30 Business Days Free Shipping Rule: free shipping ≥ $29.99 Shipping Fees:  $5 for order <$29.99	Israel Online Store：avantree.com/me;www.netbitct.co.il; Warehouse: China warehouse Estimate Delivery Time: 10-30 Business Days Free Shipping Rule: free shipping ≥ $29.99 Shipping Fees:  $5 for order <$29.99
    Japan Online Store：avantree.com/me; www.amazon.co.jp; shopping.yahoo.co.jp Warehouse: China warehouse Estimate Delivery Time: :10-30 Business Days Free Shipping Rule: free shipping ≥ $29.9 Shipping Fees:  $5 for order < $29.9	South Korea Online Store：avantree.com/me;www.gmarket.co.kr Warehouse: China warehouse Estimate Delivery Time:10-30 Business Days Free Shipping Rule: free shipping ≥ $29.9 Shipping Fees: $5 for order < $29.9	Thailand Online Store：avantree.com/me; Warehouse: China warehouse Estimate Delivery Time: 10-30 Business Days Free Shipping Rule: free shipping ≥ $29.9 Shipping Fees: $5 for order < $29.9
    Malaysia Online Store：avantree.com/me; www.shopee.com.my Warehouse: China warehouse Estimate Delivery Time: 10-30 Business Days Offline Stores: POWER CELLULAR ACC. SUPPLY Malaysia Free Shipping Rule: free shipping ≥ $29.99 Shipping Fees: $5 for order <$29.99	Russia Online Store：avantree.com/me; www.avantronics.ru ; https://smartiq.ru Warehouse: China warehouse Estimate Delivery Time:10-30 Business Days Free Shipping Rule: free shipping ≥ $29.9 Shipping Fees: $5 for order < $29.9	Switzerland Online Store：avantree.com/me; www.matsmobile.ch; www.aliexpress.com Warehouse: China warehouse Estimate Delivery Time: 10-30 Business Days Offline Stores: CarCom www.carcom.ch Free Shipping Rule: free shipping ≥ $29.99 Shipping Fees:  $5 for order <$29.99
    Hong Kong SAR China Online Store：avantree.com/hk; Warehouse: China warehouse Estimate Delivery Time: 3-7 Business Days Free Shipping Rule: free shipping ≥ HKD$99 Shipping Fees:  HKD$20 for order < HKD$99	South Africa Online Store：avantree.com/za; www.takealot.com; www.monthlymadness.co.za Warehouse: South Africa warehouse Estimate Delivery Time: 3-7 Business Days Free Shipping Rule: free shipping ≥ R$499 Shipping Fees:  R$90 for order <R$499
    Mexico Online Store：amazon.com.mx; www.mercadolibre.com.mx Warehouse: US Amazon warehouse Estimate Delivery Time: 3-10 Business Days	Taiwan Online Store：avantree.com.tw; tw.buy.yahoo.com; www.eclife.com.tw; Warehouse: Taiwan warehouse Estimate Delivery Time:3-7 Business Days Offline Stores: 1. yardiX shuwei shangpinguan No.400 Huanbei Road, Zhongli, Taoyuan, Taipei; 2. Fayake Taipei Nanxi Store The 9th Floor, No 12 Nanjing west road, Taipei; 3. Avantree QIqu guan (Chuqu guan) No 400 Huanbei Road,Zhongli, Taoyuan Taipei Free Shipping Rule: free shipping ≥ NT$149 Shipping Fees:  NT$80 for order <NT$149
    Others (Not Listed) Online Store：www.aliexpress.com; Warehouse: China warehouse Estimate Delivery Time: 15-25 Business Days

    Remarks:

    1. Warranty is 24M for orders from avantree.com
    2. Items purchased from other authorized distributor channels will be entitled to 12m warranty, and extendable to 24m upon warranty registration within 30 days from date of purchase
    3. Not all stores/sellers from the links above are authorized resellers.

    Still need help? Please email us at support@avantree.com

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  • Other Order Related Questions

    If you have any questions about placing orders, shipping countries, tracking information, or others. Please check here for more information.

    • Are there any promotions or discounts?

      Generally, a new user can enjoy the 5% discount after registration.

      If we have any promotion campaigns, you could find it easily on our home page.

      Or you can contact our support team support@avantree.com for more information.

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    • Can I change the delivery address?

      Sorry, you can not change the delivery address once you place the order. If you would like to ship to another address, you could choose to cancel the current order and place a new order instead.

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    • Can not place an order with a credit card?

      The billing address you filled in might not match the actual credit card billing address, please check if you fill in the correct address.

      If it shows “Error Code: 2046 declined”, which means the bank does not support debiting, and you need to contact the bank. You could try with another card or pay by PayPal.

      Credit card payment does not support AMEX. Maybe you can change another credit card (Visa or Master)or pay with Paypal.

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    • How long will the tracking number be available after shipping?

      The tracking number for the orders will be notified by email within 1-3 working days after delivery. (Note: For some orders from the US, EU, UK, CA, AU, we are not able to provide a tracking number due to FBA shipment. It usually will take 3-5 business days to deliver to you after you receive the shipment notification.)

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    • How to buy the accessory?

      Method 1

      You can search the accessory name in the search box and try to find what you want to buy. For example, you can type “AS9P earpads” in the search box, and click the “products” button on the search result page. Then it will display all the related products for your option.

      

      Method 2

      Find related accessories on the product page.

      

      Method 3

      Go to the product support page, finding the «accessories bar» and click it.

      

      

      Contact support@avantree.com for more information.

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    • Unable to submit Product/Warranty registration or unsuccessful registration?

      All products bought from avantree.com are automatically registered and covered by our full 24-month warranty. No registration needed. For orders purchasing from other marketplaces, our support team will contact you and confirm your registration manually by email when you can’t register successfully. If not, please contact our support team support@avantree.com directly.

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    • When will the out-of-stock products be available?

      You can contact our support team support@avantree.com for the specific delivery time redirectly.

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    • Why am I always being redirected to the wrong store

      If you have the problem of being redirected to the wrong store and unable to place an order when you visit avantree.com, the first thing you can try is to switch to another web browser. If that does not work, here are two methods for you to solve the issue.

      Method 1. Visit our site in an Incognito window of your browser. We will take Google Chrome as an example to show you how to open an Incognito window.

      Note: If you are using other browsers, please refer to the settings process of chrome above.

      Step1. Open the Chrome browser and click on the top-right menu, then choose the «New Incognito Window» option.

      

      Step2. Type the Avantree website address into the Incognito window to visit our site. Now you should be able to see our store!

      

      Method 2: Clear your browser’s cookies. We will use Google Chrome as an example to show you how to find and clear browsing data (cookies). Note: If you are using other browsers, please refer to the settings process of chrome above.

      Step1. Open the Chrome browser and click on the top-right menu. Choose «History», and another menu will appear to the side. Then click «History» on the left.

      

      Step2. Click «Clear browsing data» on the left menu, then select the time range, and make sure all the boxes are checked. Lastly, click «Clear data» to submit. Now you should be able to see our store!

      

      

      If you still have problems, please feel free to contact us via support@avantree.com.

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    • Why is there not “Add To Cart” Button?

      There won’t be an “Add To Cart” or “Buy Now” button on the page when the product is out of stock, and you can not place an order.

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    Still need help? Please email us at support@avantree.com

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  • Product/Warranty Registration Questions

    Has question about product registration? Please Check below.

    • How to find order numbers for your Amazon or Walmart orders?

      Product Registration Link: https://avantree.com/product-registration

      If you’re not sure the order number for your Amazon/Walmart Order, you can follow this guide to find it out.

      Amazon order

      Method 1:

         1. Login into Amazon and click the right-top-corner button “Account&List button”.

         2. Find and click the button “orders” under “Your Account”.

      

         3. You can see all orders you placed on Amazon. Locate to the order in which you purchase Avantree products and find the order number at the right top corner of that order.

      

      Method 2:

         You can find the order number in the order confirmation email from Amazon after placing the order.

      

      Walmart Order

      Method 1:

         1. Login into Walmart and click the button “Account” at the right-top corner.

      

         2. Find and click the “Track Order”

      

         3. You can check the order you placed in the purchase history. Locate to the order in which you purchase Avantree products and find the “order number” on the bar under the purchased date.

      

      Method 2：

         You can find the order number in the order confirmation email from Walmart after placing the order.

      

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    Still need help? Please email us at support@avantree.com

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Please, mind that only logged in users can submit questions