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Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Тел.: +1 408 526-4000

+1 800 553-NETS (6387)

Факс: +1 408 526-4100

IP-телефон Cisco 7961G/7961G-GE
и 7941G/7941G-GE для
Cisco CallManager 4.1(3)

СОДЕРЖИТ ЛИЦЕНЗИЮ И ГАРАНТИЮ

Руководство по

эксплуатации телефона

Руководство по эксплуатации телефона

Источник

Place a Call



Internal calls (within system): Dial 4-digit extension.



External calls (off-site): Dial 9+ 7-digit telephone

number for local calls, 9+ 1+10 digits for long distance

calls.



To reach emergency service, dial 911 or 9+911.

You may use one of the following options:



Lift the handset and dial the number.



Press the button for the line you want to use.



Press the Speaker button.



Press the NewCall soft key.



Press the Redial soft key.

Answer a Call

Use one of the following options:



Lift the handset.



Press the Answer soft key.



Press the line button to answer using the Speaker.

End a Call

Use one of the following options:



Hang up the handset.



Press the EndCall soft key.



Press the Speaker button.



Press the Headset button.

Place a Call on Hold



Press the Hold key or



If another call is ringing, press the Answer soft key or

the line key that is ringing in, which puts the first call

on hold.

To return to the call on hold:



Press the Resume soft key or flashing line key.

If multiple calls are on hold:



Press the Navigation button to select the call.



Press the Resume soft key.

Transfer a Call

To transfer an active call:



Press the Transfer button. The call is placed on hold.



Dial the number you want to transfer the call to.

Note: To transfer directly to voice mail, press * before

the number.



When the party answers, announce the call (optional).



Press the Transfer button again and hang up.

If the transfer fails:



Press the EndCall and Resume soft keys.

Forward Calls

To forward all incoming calls:



Press the CFwdALL soft key.



To send calls to voice mail, dial the voicemail access

number — OR



Dial the __-digit extension you want your calls

forwarded to- OR



Dial __+ the outside phone number

To cancel and receive incoming calls:

 Press the CFwdALL soft key again.

User Guide for Belgrade School System

Cisco® IP 7931 Telephone Sets

Do Not Disturb

To toggle between hearing and silencing the ringer for

incoming calls:

 Press the DND soft key.

Call Divert (to Voicemail)

To transfer an incoming call directly to voicemail – when a call

is ringing in to your line:

 Press the iDivert soft key.

Conference Call (Ad-Hoc)

To establish a conference call with up to 6 parties (yourself and

up to five others):

 While on an active call

 Press the Conf soft key to open a new line. The call is

placed on hold.

 Dial the next party you want to add to the conference

call.

 When the call is answered, press the Conf soft key

again to add the new party to the call.

To rejoin the conference call, if a called party is not available:



Press the EndCall soft key.



Press the Resume soft key. You are connected with

the conference already in progress.



To add additional parties, repeat the previous steps.

To end the conference call:



Press the EndCall soft key or hang up.

Conference Call — Participants

To view a list of conference participants:



While on the conference call.



Press the More soft key.



Press the ConfList soft key. Participants are listed in

the order they joined the call, with the most recent at

the top.

To remove a participant from the conference call:



Highlight the participant you want to remove from the

Conference List.



Press the More soft key until you see RMLstC soft

key.



Press the RMLstC soft key.

Note: This is only available for the conference

originator.

Mute

To activate or deactivate mute for the handset, speakerphone,

or headset:



Press the Mute button.

Handset, Speaker, or Headset Volume

To adjust the volume during an active call:



Press the up or down Volume button.



Press the Save soft key to save the volume setting.

Ringer Volume

To adjust the volume while not on an active call:



Press the up or down Volume button to hear a

sample ring.



Press the up or down Volume button to adjust the

volume to the desired level.

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Table of Contents for Cisco IP 7931:

User Guide for Belgrade School System Cisco® IP 7931 Telephone Sets Place a Call  Internal calls (within system): Dial 4-digit extension.  External calls (off-site): Dial 9+ 7-digit telephone number for local calls, 9+ 1+10 digits for long distance calls.  To reach emergency service, dial 911 or 9+911. You may use one of the following options:  Lift the handset and dial the number.  Press the button for the line you want to use.  Press the Speaker button.  Press the NewCall soft key.  Pres
Note: Soft Keys—Options displayed on the screen which change depending on which features you are accessing. Navigation Button—Allows you to scroll through menu items and highlight items on display screen. Call Park To put a call on hold so it can be retrieved from any other phone in the system:  Press the More soft key.  Press the Park soft key.  Note the 4-digit Call Park number displayed on the screen.  Hang up. To retrieve a parked call:  Lift the handset.  Dial the Call Park number. Direct Transfer To

Questions, Opinions and Exploitation Impressions:

You can ask a question, express your opinion or share our experience of Cisco IP 7931 device using right now.

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Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive

San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387) Fax: 408 527-0883

Getting Started 1

Using this Guide 1

Finding Additional Information 2

Safety and Performance Information 2

Cisco Product Security Overview 3

Accessibility Features 3

Connecting Your Phone 5

An Overview of Your Phone 9

Understanding Buttons and Hardware 9

Understanding Lines and Calls 13

Understanding Line and Call Icons 14

Understanding Phone Screen Features 15

Accessing the Application Menu 17

Accessing the Help System on Your Phone 17

Understanding Feature Availability 17

Understanding SIP vs. SCCP 18

Basic Call Handling 19

Placing a Call—Basic Options 19

Placing a Call—Additional Options 20

Answering a Call 23

Ending a Call 24

Using Hold and Resume 24

Using Mute 25

Switching Between Multiple Calls 26

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

iii

Switching an In-Progress Call to Another Phone 26
Transferring Calls	27
Sending a Call to a Voice-Message System	28
Forwarding Calls to Another Number	29
Using Do Not Disturb 30
Making Conference Calls	31
Using Conference Features	31
Viewing or Removing Conference Participants 35
Placing or Receiving Intercom Calls	35
Advanced Call Handling 37
Speed Dialing 37
Picking Up a Redirected Call on Your Phone	39
Storing and Retrieving Parked Calls	40
Logging Out of Hunt Groups 41
Using a Shared Line 42
Understanding Shared Lines	42
Working with Shared Lines	42
Using BLF to Determine a Line State	43
Making and Receiving Secure Calls	44
Tracing Suspicious Calls	46
Prioritizing Critical Calls	46
Using Cisco Extension Mobility	47
Managing Business Calls Using a Single Phone Number 49
Using a Handset, Headset, and Speakerphone	53
Using a Handset	53
Using a Headset	53
Using a Speakerphone 54
Using AutoAnswer with a Headset or Speakerphone	55
Changing Phone Settings 57
Customizing Rings and Message Indicators	57

Customizing the Phone Screen 58
Using Call Logs and Directories 59
Using Call Logs	59
Directory Dialing	61
Using Corporate Directory on Your Phone	62
Using Personal Directory on Your Phone	63
Accessing Voice Messages 65
Using the User Options Web Pages	67
Accessing Your User Options Web Pages		67
Configuring Features and Services on the Web 68
Using Personal Directory on the Web		68
Setting Up Speed Dials on the Web	71
Setting Up Phone Services on the Web	72
Controlling User Settings on the Web	73
Controlling Line Settings on the Web		74

Setting Up Phones and Access Lists for Mobile Connect 77

Using Cisco WebDialer 80

Understanding Additional Configuration Options 83

Troubleshooting Your Phone 85

General Troubleshooting 85

Viewing Phone Administration Data 86

Using the Quality Reporting Tool 86

Cisco One-Year Limited Hardware Warranty Terms 87

Index 89

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the table below for pointers to commonly used sections.

If you want to…	Then

Explore your phone on your own	Press	(	) >	on the phone when you need
	assistance.

Review important safety information	See Safety and Performance Information, page 2.

Connect your phone	See Connecting Your Phone, page 5.

Use your phone after it is installed	See An Overview of Your Phone, page 9.

Learn about the buttons and softkeys	See Understanding Buttons and Hardware, page 9.

Make calls	See Placing a Call—Basic Options, page 19.

Put calls on hold	See Using Hold and Resume, page 24.

Mute calls	See Using Mute, page 25.

Transfer calls	See Transferring Calls, page 27.

Make conference calls	See Making Conference Calls, page 31.

Set up speed dialing	See Speed Dialing, page 37.

Share a phone number	See Picking Up a Redirected Call on Your Phone, page 39.

User your phone as a speakerphone	See Using a Handset, Headset, and Speakerphone, page 53.

Change the ring or call volume	See Customizing Rings and Message Indicators, page 57.

View your missed calls	See Using Call Logs, page 59.

Listen to your voice messages	See Accessing Voice Messages, page 65.

See softkey and icon definitions	Refer to the Quick Reference Card in the front of this guide.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

Finding Additional Information

•You can access the most current Cisco Unified IP Phone documentation at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

•You can access the Cisco website at this URL: http://www.cisco.com/

•You can access the most current Licensing Information at this URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/ 7900_ssllic.html

•Cisco international websites:

Allows access to international Cisco websites from www.cisco.com by clicking on the Worldwide [change] link at the top of the web page.

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise can still occur. In these cases, Cisco recommends that you take one or more of these actions:

•Move the external device away from the source of the RF or AF signals.

•Route the external device cables away from the source of the RF or AF signals.

•Use shielded cables for the external device, or use cables with a better shield and connector.

•Shorten the length of the external device cable.

•Apply ferrites or other such devices on the cables for the external device.

Getting Started

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations can be found at this URL:

http://www.access.gpo.gov/bis/ear/ear_data.html

Accessibility Features

The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired, the blind, and the hearing and mobility impaired.

For detailed information about the features on these phones, see Accessibility Features for the Cisco Unified IP Phone 7900 Series.

You can also find more information about accessibility at this Cisco website:

http://www.cisco.com/web/about/responsibility/accessibility/index.html

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.

170686

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

1	DC Adaptor port (DC48V) (optional)

2	Network port (10/100 SW)

3	Access port (10/100 PC)

4	Headset port

5	Handset port

Adjusting the Handset Rest

When you connect your phone, you may want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions.

77354

1Set the handset aside and pull the square plastic tab from the handset rest.

2Rotate the tab 180 degrees.

3Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.

Registering with TAPS

After your phone is connected to the network, your system administrator may ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS can be used either for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You may need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Connecting Your Phone

Headset Support

Although Cisco Systems performs limited internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.

Cisco recommends the use of good quality external devices, for example headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones and two-way radios, some audio noise or echo can still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources; for example, electric lights, electric motors, or large PC monitors. See Using External Devices, page 2 for more information.

Note In some cases, hum can be reduced or eliminated by using a local power cube or power injector.

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that no single headset solution is optimal for all environments.

Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones. See the manufacturers’ sites for details.

For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature, go to this URL:

http://www.cisco.com/pcgi-bin/ctdp/Search.pl

1.From the Enter Solution list box, choose IP Communications. The Select a Solution Category list box displays.

2.Choose IP Phone Headsets to see a list of Technology Development Program partners.

If you want to search for a particular Technology Development Program partner, enter the partner’s name in the Enter Company Name box.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

An Overview of Your Phone

The Cisco Unified IP Phone 7931G is a full-feature telephone that provide voice communication over the same data network that your personal computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

It is designed to meet the communication needs with moderate telephone traffic and specific call requirements. It provides you with dedicated hold, redial, and transfer keys to facilitate call handling and enhanced productivity features that extend your call-handling capabilities:

•Access to network data, XML applications, and web-based services.

•Online customizing of phone features and services from your Cisco Unified CM User Options web pages.

•A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

You can use the graphic below to identify buttons and hardware on your phone.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

An Overview of Your Phone

			For more information,
	Item	Description	see…

1	Programmable	Depending on configuration, programmable	•	Understanding
	buttons	buttons (or line keys) provide access to:		Phone Screen
		• Phone lines and intercom lines (line buttons)		Features, page 15

		• Speed-dial numbers (speed-dial buttons,	•	Basic Call
			Handling, page 19
		including the BLF speed-dial feature)

		• Web-based services (for example, a Personal	•	Speed Dialing,
			page 37
		Address Book button)

		• Call features (for example, Privacy and	•	Using a Shared
			Line, page 42
		Conference)

		• Local features (for example, Application menu,	•	Using BLF to
			Determine a Line
		Headset, Settings)
			State, page 43
		Buttons illuminate to indicate status:
		•	Placing or
		Green, steady—Active call or two-way
			Receiving Intercom
		intercom call
			Calls, page 35

		Green, flashing—Held call	•	Using Hold and

		Amber, steady—Privacy in use, one-way		Resume, page 24
		intercom call, DND, logged into Hunt
		Group, headset or other local feature enabled

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line, BLF status, or active Mobile Connect call)

Red, flashing—Remote call on hold

Line keys are numbered 24 to 1 in descending order, alternating from left to right.

24
23
22
3
2	182285
1

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)	11

			For more information,
	Item	Description	see…

2	Paper label	Allows you to identify each button with line or	Understanding Line
		feature information.	and Call Icons, page 14

3	Softkey buttons	Each activates a softkey option (displayed on your	Understanding Phone
		phone screen).	Screen Features,
			page 15

4	Hold button	Places calls on hold.	Using Hold and
			Resume, page 24

5	Transfer button	Connects a call to another number.	Transferring Calls,
			page 27

6	Redial button	Connects to the last dialed number.	Placing a Call—Basic
			Options, page 19

7	Keypad	Allows you to dial phone numbers, enter letters, and	Basic Call Handling,
		choose menu items.	page 19

8	Mute button	Toggles the microphone on or off. When the	Using Mute, page 25
		microphone is muted, the button is lit.

9	Volume button	Controls the handset, headset, and speakerphone	Using a Handset,
		volume (off-hook) and the ringer volume (on-hook).	Headset, and
			Speakerphone, page 53

10	Speaker button	Toggles the speakerphone on or off. When the	Using a Handset,
		speakerphone is on, the button is lit.	Headset, and
			Speakerphone, page 53

11	Handset	Functions like a traditional handset.	Using a Handset,
			Headset, and
			Speakerphone, page 53

12	Handset	Indicates an incoming call or new voice message.	Accessing Voice
	indicator light	Flashes for an incoming call and remains on when	Messages, page 65
		there is a message waiting.

13	Phone screen	Displays information such as line/call status, phone	Understanding Phone
		number, and soft key tabs.	Screen Features,
			page 15

14	Cisco Unified	Shows the Cisco Unified IP Phone model number.
	IP Phone model

12			OL-22334-01

					An Overview of Your Phone

					For more information,
	Item	Description			see…

15	4-way	Navigation button			Understanding Phone
	navigation pad	• Scroll up and down to see menus and highlight	Screen Features,
	and Select	page 15
	items
	button (center)
	• Scroll left to open the Details view and see

		directory numbers and features assigned to each
		line button (when on call screen)
		• Scroll right to close the Details view

		Select button—scroll to select a line using the		Understanding Phone
		Navigation button, then:			Screen Features,
		• If the button is mapped to a directory number,	page 15

		and:
		– The line is idle, press	to initiate a
		new call.
		– An on-hold call is on the line, press	to
		resume the call.
		– An active call is on the line, the Select
		button has no effect.
		• If the button is mapped to a feature, press
		to access the feature.

Understanding Lines and Calls

To avoid confusion about lines and calls, refer to these descriptions:

•Lines—There are 24 programmable buttons (see Understanding Buttons and Hardware, page 9). Typically, your system administrator assigns some of these lines (up to 24) to be used as lines for making and receiving calls. Each corresponds to a directory number or intercom number that others can use to call you.

Some of your lines may share the same directory number, and others may have unique directory numbers. To see your phone lines, use the Navigation button to scroll through the list of programmable button display (see Understanding Phone Screen Features, page 15).

Buttons configured as lines display their assigned directory number and associated button number. For example, if you have directory number “3105” assigned to button 1, the line appears as 3105:01 on the phone screen. Each line also has an associated icon to help you identify its purpose (see Understanding Line and Call Icons, page 14).

•Calls—Each line can support a single call. If multiple lines share a directory number, each line can still support one call each.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

Understanding Line and Call Icons

Your phone displays icons to help you determine the line and call state and feature accessibility on each line.

Icon	Line or call state	Description

Call State

	On-hook line	No call activity on this line.

	Off-hook line	You are dialing a number or an outgoing call is ringing.

	Connected call	You are connected to the other party.

	Call Forwarding	Call forwarding is enabled on this line.
	enabled

	Ringing call	A call is ringing on one of your lines, or a BLFmonitored line is
		ringing (BLF Pickup). See Using BLF to Determine a Line State,
		page 43.

	Call on hold	You have put the call on hold. See Using Hold and Resume,
		page 24.

	Remote call on	Another phone that shares your line has put a call on hold.
	hold	See Using Hold and Resume, page 24.

	Remote-in-use	Another phone that shares your line has a connected call. See Using
		a Shared Line, page 42.

	Authenticated call	See Making and Receiving Secure Calls, page 44.

	Encrypted call	See Making and Receiving Secure Calls, page 44.

	Idle Intercom line	The intercom line is not in use. See Placing or Receiving Intercom
		Calls, page 35.

	One-way intercom	The intercom line is sending or receiving one-way audio.
		See Placing or Receiving Intercom Calls, page 35.

	Two-way intercom	The recipient pressed the intercom line to activate two-way audio
		with the caller. See Placing or Receiving Intercom Calls, page 35.

Feature Access

	Application menu	The Application menu is assigned to this line key. See Accessing the
		Application Menu, page 17.

	Settings menu	The Settings menu is assigned to this line key. See Changing Phone
		Settings, page 57.

	Directories menu	The Directories menu is assigned to this line key. See Using Call
		Logs and Directories, page 59.

14		OL-22334-01

		An Overview of Your Phone

Icon	Line or call state	Description

	Messages menu	The Messages menu is assigned to this line key. See Accessing Voice
		Messages, page 65.

	Services menu	The Services menu is assigned to this line key. See Setting Up Phone
		Services on the Web, page 72.

	Headset button	You can use this option to use a headset with your phone.
		See Using a Handset, Headset, and Speakerphone, page 53.

	Conference button	Conference is assigned to this line key. See Making Conference
		Calls, page 31.

	Other Calling	A call feature is assigned to this line key. Refer to the text
	feature	description next to this icon to verify the feature.

	Mobility	Mobility access is assigned to this line key. See Managing Business
		Calls Using a Single Phone Number, page 49.

	Feature enabled	A call feature assigned to this line key is enabled. Refer to the text
		description next to this icon to verify the feature.

	Speed-dial or BLF	A speed-dial button is assigned to this line key. See Speed Dialing,
	speed-dial button	page 37, Setting Up Phone Services on the Web, page 72, and
		Using BLF to Determine a Line State, page 43.

Tip

To help you remember the line key assignments, your system administrator may provide you with a preprinted paper label. If not, remove the blank one and make your own labels.

Understanding Phone Screen Features

This is what your phone screen may look like when idle. This view is called “Overview.”

1	2
	3
5	4	182016

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

1	Date and time	Displays the current date and time.
	display

2	Primary phone	Displays the phone number (directory number) for your primary phone line.
	line

3	Programmable	Programmable buttons	can serve as phone line buttons, intercom line
	button	buttons, speed-dial buttons, phone service buttons, call feature buttons, or local
	indicators	feature buttons.
		Icons and text descriptions indicate how these buttons are configured. For an
		icon reference, see Understanding Line and Call Icons, page 14.

4	Softkey labels	Each displays a softkey function.

5	Status line	Displays audio mode icons, status information, and prompts.

This is what your phone screen may look like when connected to a call. This view is called “Details.”

2				1

		182032


1	Overview	Displays line number and icon state for all lines.

2	Details View	Displays details about the assigned call and local features for the selected line key;
			in this example, information about the connected call displays, such as directory
			number, time connected, and call status display. Use the Navigation button to scroll
			and view details about other lines.

Call and local features display label names and icons in their Details view. See Understanding Line and Call Icons, page 14.

An Overview of Your Phone

Accessing the Application Menu

Use the Applications menu to access local phone features.

If you want to…	Then…

Access the Application	Press	>	to display a list of Applications: Messages,
menu	Directory, Settings, Services, and Help. (Typically, the
	Application menu is assigned to	button 24, located at the
	top of the left column.)

Scroll through a list or	Use the Navigation button.
menu

Select a menu item	Use the Navigation button to scroll and highlight a menu item,
	then press		or Select. You can also press the number on the
	keypad that corresponds to the number for the menu item.

Go back one level in a menu	Press Exit. (If you press Exit from the top-level of a menu, the
	menu will close.)

Close a menu (and return to	Press Exit one or more times until the menu closes.
the Applications menu)

Exit the Applications	Press	or Exit.
menu

Tip

Some Application menu items (Settings, Directories, Services, Messages) can also be assigned to their own button. Use the Navigation button to scroll through the Overview and see Understanding Line and Call Icons, page 14 to identify these lines.

Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. To view the phone help, press	>
> Help. (Typically, the Application menu is assigned to	button 24, located at the top of the
left column.)

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide may not be available to you or may work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

You can access features using softkeys or pressing a line key. You can configure some of these features, but your system administrator controls most of them.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

Here are some details about using softkeys and line buttons to access features.

Feature	Softkey	Line Button Label and Icon

CallBack	CallBack	CallBack

Call Forward	CFwdALL	Forward All

Call Park	Park	Park

Call PickUp	PickUp	PickUp

Conference	Confrn	Conference

Conference List	ConfList	Conference List

Do Not Disturb	DND	Do Not Disturb

End Call	EndCall	End Call

Group PickUp	GPickUp	Group PickUp

Hold	Hold	button

Hunt Group	HLog	Hunt Group

Malicious Call Identification	MCID	Malicious Call ID

Meet Me Conferencing	MeetMe	MeetMe

Mobility	Mobility	Mobility

New Call	New Call	New Call

Other PickUp	OPickUp	Other PickUp

Redial	Redial	button

Remove Last Conference Participant	RmLstC	Remove Last Participant

Transfer	Transfer	button

Video Support	VidMode	Video

Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines

this configuration.

Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator.

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

					For more information,
If you want to…	Then…			see…

Place a call using the handset	Pick up the handset and enter a number.	Using a Handset,
					Headset, and
					Speakerphone, page 53

Place a call using the	Press	and enter a number.	Using a Handset,
speakerphone					Headset, and
					Speakerphone, page 53

Place a call using a headset	Press	(	) and enter a number.	Using a Handset,
	(Typically, button 23 is assigned to	Headset, and
	Speakerphone, page 53
	the headset.)


Redial a number	Press	to dial the last number.	Placing a Call—Basic
					Options, page 19

Dial from a call log	1.	Press	(	) > Directories.	Using Call Logs, page 59
	2. Choose Missed Calls, Received
		Calls, or Placed Calls.
	3.	Press Dial.

Tips

•You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset, pressing Dial, or pressing ( ) or .

•When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to it and go off-hook or press the Select button.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

•If you make a mistake while dialing, press << to erase digits.

•If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system administrator for more information.

•Your phone may be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information.

Placing a Call—Additional Options

You can place calls using special features and services that may be available on your phone. See your system administrator for more information about these additional options.

					For more information,
If you want to…	Then…			see…

Place a call while another	1.	Press	for a new line. The first	Using Hold and Resume,
call is active (using a		call is automatically placed on hold.	page 24
different line)	2.	Enter a number.


Speed dial a number	Do one of the following:	Speed Dialing, page 37
	•	Press	(	).
	•	Use the Abbreviated Dial feature.
	•	Use the Fast Dial feature.

Dial from a corporate	1.	Press	(	) > Directories >	Using Call Logs, page 59
directory on your phone		Corporate Directory
		(name can vary).
	2.	Enter a name and press Search.
	3.	Highlight a listing and go off-hook.

Use Cisco CallBack to receive	1.	Press CallBack while listening to the	Your system
notification when a busy or		busy tone or ring sound.	administrator
ringing extension is available	2.	Hang up. Your phone alerts you

		when the line is free.
	3.	Place the call again.
	Note The CallBack feature is disabled on
		a Call Chaperone user’s Cisco
		Unified IP Phone when the calls are
		being chaperoned.

See if a line associated with a	Look for Busy Line Feature indicators.	Using BLF to Determine a
speed-dial is busy before					Line State, page 43
placing a call to that line

20					OL-22334-01

					Basic Call Handling

					For more information,
If you want to…	Then…			see…

Make a priority	Enter the MLPP access number, then	Prioritizing Critical Calls,
(precedence) call	enter a phone number.	page 46

Dial from a Personal Address	1.	Press	(	) > Directories >	Using Personal Directory
Book (PAB) entry		Personal Directory to log in.	on Your Phone, page 63
	2.	Choose Personal Address Book and
		search for a listing.

Place a call using a billing or	1.	Dial a number.		Your system
tracking code	2.	After the tone, enter a client matter	administrator

		code (CMC) or a forced
		authorization code (FAC).

Place a call using your	Log in to the Extension Mobility service	Using Cisco Extension
Extension Mobility profile	on a phone.			Mobility, page 47

Make a call from a mobile	1.	Obtain your Mobile Voice Access	Managing Business Calls
phone using Mobile Voice		number and End user PIN from your	Using a Single Phone
Access		system administrator.	Number, page 49
	2.	Dial your assigned Mobile Voice
		access number.
	3.	Enter your mobile phone number
		(if requested) and PIN.
	4.	Press 1 to make a call to an
		enterprise IP phone.
	5.	Dial a desktop phone number other
		than your desktop phone number.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

		For more information,
If you want to…	Then…	see…

Place a call using Fast Dial	Note Before using this option, your	Configuring Fast Dials on
	system administrator must	the Web, page 69
	configure this feature and assign a	Using Your Personal
	service URL to the line button.	Address Book on the
	Contact your system administrator
	for more information.	Web, page 68

	1. Press the Fast Dial line button.
	2. Scroll to or press the index number
	to find and select an entry.
	The system dials the specified
	number.

Place a call using your PAB	Note Before using this option, your	Configuring Fast Dials on
	system administrator must	the Web, page 69
	configure this feature and assign a	Using Your Personal
	service URL to the line button.	Address Book on the
	Contact your system administrator
	for more information.	Web, page 68

	1. Press the PAB line button.
	2. Access the contact and select
	the number.
	The system dials the
	specified number.

Basic Call Handling

Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on your phone.


If you want to…	Then…			For more information, see…
Answer with a headset	Press	(	), if unlit. Or, if	Using a Handset, Headset,
	(	) is lit, press Answer or	and Speakerphone, page 53
	(flashing).

Note The ringing line is selected automatically. Ask your system administrator about options to always select the primary line.

If you are using a wireless headset, refer to the wireless headset documentation.

Answer with the	Press	, Answer, or	(flashing).	Using a Handset, Headset,
speakerphone	Note The ringing line is selected	and Speakerphone, page 53

		automatically. Ask your system
		administrator about options to
		always select the primary line.

Switch from a connected	Press Answer or, if the call is ringing on	Using Hold and Resume,
call to answer a new call	a different line, press	(flashing).	page 24

Answer using call waiting	Press Answer.		Using Hold and Resume,
				page 24

Send a call to a	Press iDivert.		Sending a Call to a
voice-message system				Voice-Message System,
				page 28

Auto-connect calls	Use AutoAnswer.		Using AutoAnswer with a
				Headset or Speakerphone,
				page 55

Retrieve a parked call on	Use Call Park, Directed Call Park, or	Storing and Retrieving Parked
another phone	Assisted Directed Call Park.	Calls, page 40

Use your phone to answer	Use Call Pickup.		Picking Up a Redirected Call
a call ringing elsewhere				on Your Phone, page 39

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

If you want to…	Then…	For more information, see…

Answer a priority call	Hang up the current call and	Prioritizing Critical Calls,
	press Answer.	page 46

Answer a call on your	Set up Mobile Connect and answer	Managing Business Calls
mobile phone or other	your phone.	Using a Single Phone Number,
remote destination	When you enable Mobile Connect and	page 49

	answer the call on your mobile phone
	and you have up to four IP phones or a
	softphone configured as shared lines, the
	additional phones stop flashing.

Tips

•If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system administrator for more information.

•If you work in a contact center or similar environment, you can create, update, and delete your own prerecorded greeting that plays automatically if Agent Greeting is configured for your phone. For more information, see your system administrator.

•A Call Chaperone user cannot answer an incoming call when the calls are being chaperoned.

Ending a Call

To end a call, simply hang up. Here are some more details.

If you want to…	Then…

Hang up while using the handset	Return the handset to its cradle. Or press EndCall.

Hang up while using a headset	Press	(	). Or, to keep headset mode active, press
	EndCall.

Hang up while using the speakerphone	Press	or EndCall.

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon	appears on the right in
the call information area and the corresponding line button flashes green	. With a shared line,

when you place a call on hold, the line button flashes green and the phone displays the local hold icon.

When another phone places a call on hold, the line button flashes red	and the phone displays the
remote hold icon	.

If another user put a shared line on hold, its associated line button displays (flashing). You (and anyone else sharing that line) can resume the call.

Basic Call Handling

If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to ringing after a certain period of time. The “reverting” call remains on hold until you resume it or until Hold Reversion times out.

Your phone indicates the presence of a reverting call by:

•Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).

•Briefly displaying a Hold Reversion message in the status bar at the bottom of the phone screen.

•Displaying the animated Hold Reversion icon next to the caller ID for the held call.

•Displaying a line button (flashing, depending on the line state).

If you want to…	Then…

Put a call on hold	1.	Make sure the appropriate call is highlighted.
	2.	Press	.

Remove a call from	•	For the flashing held call, press one of these:	,	,or	.
hold on the current line	•	Highlight the appropriate call and press Resume or Press	.

Tips

•Engaging the Hold feature typically generates music or a beeping tone.

•If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.

•If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.

•Your system administrator determines the duration between Hold Reversion alerts.

•The Hold feature is disabled on a Call Chaperone user’s Cisco Unified IP Phone when the calls are being chaperoned.

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or a headset.

If you want to…	Then…

Toggle microphone on	Press	.

Toggle microphone off	Press	.

Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)

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