Ericsson md110 руководство пользователя

To call another extension……………………………………………………………………………………2

To call the operator …………………………………………………………………………………………..2

To make an external call ……………………………………………………………………………………2

Common abbreviated dialling ……………………………………………………………………………..2

Last number redial……………………………………………………………………………………………..2

To transfer a call ……………………………………………………………………………………………….2

Enquiry calls …………………………………………………………………………………………………….2

Group call pick-up……………………………………………………………………………………………..3

Individual call pick-up ………………………………………………………………………………………..3

Internal automatic callback …………………………………………………………………………………3

Conference facilities……………………………………………………………………………………………3

Individual abbreviated dialling ……………………………………………………………………………..4

Follow me………………………………………………………………………………………………………….4/5

Direct diversion ………………………………………………………………………………………………….5

Diversion……………………………………………………………………………………………………………5

1

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Note for Owners:

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Table of Contents for Ericsson MD110:

  • LBI-39039B ADMINISTRATION AND EXAMPLE PROGRAMMING 36 5.6. ANALOG TEST EXTENSIONS 5.6.1. Common Class of Service Categories Common Class of Service 0 is used for the MD110 test extensions. Setting TCD or TMG to 15 results in maximum dialing privileges for the category of service. EXCCS CAT 0 TRAF CAD Class 00 TCD Category Night Mode 00 TCD Category Day Mode 00 Traffic Matrix Group 00 SERV ACD Supervisor 0 No Emergency Switching 0 No Intrusion 02 Reception of call waiting ton

  • LIM CONFIGURATIONS FOR PUBLIC NETWORK CONNECTIONS LBI-39039B 59 ROEQI (Cont.) EQU LIM 1 Magazine X This information must be entered in the script file. Board position XX This information must be entered in the script file. Board Circuit No. 17 6.5.4. External Destination Codes RODDI DEST 0 Destination code ROU 10 ADC Trunk seizure 1 After minimum number length Called Number type 0 U

  • LBI-39039B ADMINISTRATION AND EXAMPLE PROGRAMMING 24 /*********************************************************************************/ /* Conference */ /*********************************************************************************/ TCMAS:CON=C,A=0,B=0&1&2&3; TCMAS:CON=C,A=1,B=0&2&3; TCMAS:CON=C,A=2,B=0&1; TCMAS:CON=C,A=3,B=0&1; /*****************************************************************

  • LIM CONFIGURATIONS FOR PUBLIC NETWORK CONNECTIONS LBI-39039B 55 6.4.4. External Destination Codes If there are multiple routes for outbound calls, an External Destination Code containing T1 and Analog CO trunk routes should place the T1 route before the Analog route. CHO=1 as a parameter for RODDI will make the route the first alternate choice (5 alternates allowed). Leaving this parameter out will make the route the primary choice

  • LBI-39039B INTERFACES AND REQUIREMENTS 10 2.6. SOFTWARE REQUIREMENTS The MD110 requires the use of BC 8.0 software or later. This software includes the country-specific program units that are provided when ordered for the appropriate country. PC Softdisk software is required for external system backup and software updates. An alternative to PC Softdisk is a second hard drive unit (HDU) which is used for software backup, but it

  • ADMINISTRATION AND EXAMPLE PROGRAMMING LBI-39039B 29 5.3.3. Direct Inward System Access Code (DISA) The Direct Inward System Access (DISA) feature allows Public Network users to call the MD110 with a common public number, receive a second dial tone, and dial an EDACS radio. DISA requires analog end-to-end signaling from the caller and across the Public Network. The trunks or lines connecting to DISA should provide line clearing. (Ple

  • INDIRECT INBOUND RADIO CALLS IN A PBX NETWORK LBI-39039B 69 9. INDIRECT INBOUND RADIO CALLS IN A PBX NETWORK This scenario emphasizes the number conflicts that can arise when using the MD110 as a PBX and as an EDACS telephone interconnect . If the customer wants direct dial to extensions 1000-1999 on the other PBX, direct dial to EDACS radios can not be provided without an EDACS selector code. • The number conflict cannot be resolved for the MD110 extension, since both the EDACS radio number and other PBX

  • LBI-39039B ADMINISTRATION AND EXAMPLE PROGRAMMING 30 NACDS NUM Number 0 Possible first digit of inbound radio call CDCAT TCD Category allowed to dial NUM 0&2&3 Extension, Private Network, and Public Network This entry is repeated for 1, 2, and 3. NACDS NUM Number 4 Possible first digit of extension or CAD number CDCAT TCD Category allowed to dial NUM 0&1&2&am

  • LBI-39039B FEATURE-SPECIFIC MD110 PROGRAMMING 16 /***************************************************/ /*SITE-BASED ROUTING */ /*ROUTING CODES ARE EXTERNAL DESTINATION CODES */ /*THAT HAVE THE SITE ID PREPENDED WITH THE NUMBER 5*/ /*SITE_ROUTING_PREFIX = 5 */ /***************************************************/ NANSI:NUMTYP=ED,NUMSE=5010&&5029;@/EXEC/ NACDS:NUM=1,CDCAT=0&1;@/EXEC/ NACDS:NUM=8,CDCAT=

  • LBI-39039B LIM CONFIGURATIONS FOR PUBLIC NETWORK CONNECTIONS 54 6.4.2. Route Data RODAI ROU 3X This information will match the entry under ROCAI. TYPE TL1 TLU-41 trunk VARC Constant 0000000 Characteristics 6 Common Control CO Loop start VARI Constant 0000000 Characteristics 2 Loop start Clear signal incoming VARO Constant 0000000 Characteristics D Dial tone from public exchange DTMF Clear signal outgoing No B-answer signal 6.4.3. Route Equipment ROEQI ROU 3X This information will match the entry under ROCAI. TRU LIM-Trunk 1-1&&1-X

  • LBI-39039B A-10 D) Which trunks should be used for other in-state Area Codes? Indicate Area Codes. 1st Choice: _________________________ 2nd Choice: _________________________ E) Which trunks should be used for all other Area Code calls? 1st Choice: _________________________ 2nd Choice: _________________________ Are Alaska, Hawaii, Puerto Rico and other islands (AC 809), and Canada calls excluded from any of these routes? If so, which ones?

  • LBI-39039B FEATURE-SPECIFIC MD110 PROGRAMMING 18 /**************************************/ /*OPERATOR-ASSISTED LONG DISTANCE 502 */ /**************************************/ NANLS:EXL=502010,MIN=14,MAX=14; NANLS:EXL=502011,MIN=14,MAX=14; NANLS:EXL=502020,MIN=14,MAX=14; NANLS:EXL=502021,MIN=14,MAX=14; NANLS:EXL=502030,MIN=14,MAX=14; NANLS:EXL=502031,MIN=14,MAX=14; NANLS:EXL=502040,MIN=14,MAX=14; NANLS:EXL=502041,MIN=14,MAX=14; NANLS:EXL=502050,MIN=14,MAX=1

  • LBI-39039B ADMINISTRATION AND EXAMPLE PROGRAMMING 28 /*********************************************************************************/ /* Data */ /*********************************************************************************/ RODAI:ROU=3X,TYPE=TL1,VARC=00000006,VARI=00000002,VARO=0000000D; /*********************************************************************************/ /* Equipment */ /**************************************************

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User Guide

MD 110 OPI 3213

OPERATOR CONSOLE

OPERATOR CONSOLE OPI 3213 FOR MD110 PBX

USER GUIDE

EN/LZT 102 2571 RB

Copyright © 1999. Ericsson Business Networks AB. All rights reserved.

This document contains proprietary information which is protected by copyright. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, or translated into another language, without prior written consent of Ericsson Business Networks AB, Stockholm, Sweden.

The information in this document is subject to alteration without prior notice.

Ericsson makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

Table of Contents

Contents

page

Introduction ………………………………………………………………………

2

Preparing the console ………………………………………………………….

6

Incoming calls ……………………………………………………………………

8

Extending………………………………………………………………………..

12

Service facilities ………………………………………………………………..

19

Assistance………………………………………………………………………..

30

Outgoing calls………………………………………………………………….

39

Other useful facilities ………………………………………………………..

46

Display unit codes …………………………………………………………….

50

Key description ………………………………………………………………..

52

MD110 OPI 3213

1

User Guide

Introduction

The OPI 3213 operator console uses a combination of advanced digital technology, ISDN communication principles and distributed stored program control. This makes it the perfect choice for an organisation that knows the value of fast and precise information handling. The console consists of three components:

Visual Display Unit which displays call information using alphanumeric characters.

Key panel for processing calls and performing operator tasks.

Handset or headset.

The symbols on the Display Unit are not permanently visible, only the symbols relevant to an individual call appear. Numerical information is provided in the call admittance, call status and connection fields.

HOW THIS MANUAL WORKS

The initial section of the manual introduces the equipment and familiarises you with the layout of the console.

The main body of the manual covers all the operating functions e.g. answering and extending calls.

The conventions used within this section are:

Actions appear in an alternative bold typeface and the key diagram appears in the left hand margin opposite the text. For example:

Press

The systems response is shown with explanatory text and, if relevant, the display codes.

A Quick Reference Guide is incorporated into the back cover of this manual. The guide covers the key depressions for common operating actions and a list of call processing, special function and service key functions.

2

MD110 OPI 3213

User Guide

Introduction

DISPLAY

The display codes indicate which function the console is

currently performing:

The top row covers:

The type of incoming call.

How many calls are waiting to be answered.

Calls in a metered or monitored state.

The centre row is divided into two parts;

The source (left side) shows details on the first connection,

this is usually an incoming call, or a call extended by the

operator.

The destination (right side) shows details on the second con-

nection this is usually the extension an incoming call is con-

nected to.

Left side of the centre row covers:

Type of source call

The calling phone number

Status of source call e.g. answered, line engaged etc

Class of service

Direction (left side) <-

Right side of the centre row covers:

Direction (right side) ->

Type of destination call

The called phone number

Status of destination call

(continued)

MD110 OPI 3213

3

User Guide

Introduction

DISPLAY

(continued)

The bottom row covers:

The console mode

Console status, exchange status, paging, serial or emer-

gency marked

Dialled number, metering pulses, interception informa-

tion, simplified diversion messages.

Alarm category or maintenance

Time of day

Once you become familiar with the codes the console status

is automatically apparent. See section “Display unit codes”

for a comprehensive guide to abbreviation used by the

display.

THE CONSOLE

A diagram of the console key panel is on the opposite page

and on the fold-out cover. Use the key panel to instigate

operations such as answering, extending and putting calls on

hold. The console diagram has been numbered to enable you

to see at a glance the functionality of the keys:

1

Call processing keys

2

Service keys

3

Special function keys

4

Press to talk

See section “Key description” for a description of the keys..

The handset is equipped with hearing aid function as standard.

Headset

A headset can be connected to the console via Option unit

DBY 410 02. This Option unit is to be installed under the

console. If installed, the headset key is used to toggle

between the headset (key lamp on) and the handset.

Note: How to install Option unit and headset, see installation instructions provided with the Option unit.

4

MD110 OPI 3213

User Guide

Ericsson MD 110 OPI 3213 User Guide

Introduction

1

3

4

3

2

3

Headset

1

1

2

3

MD110 OPI 3213

5

User Guide

Preparing the Console

ON/OFF DUTY KEY

OFF

NIGHT

ON/OFF

The console must be turned on to receive calls.

Note: As an option, calls to the individual operator number can be received even if the console is turned off, if required contact system administrator.

Off appears on the bottom row of the display if the console is turned off.

Night appears on the bottom row of the display if the console is in night service mode.

To turn the console on or switch it to day service:

Press

(To turn the console off press the key again.)

If an incoming call is not answered within a predetermined time, the console is automatically switched off.

ACOUSTIC SIGNAL The console uses different acoustic sounds to signal incoming calls.

One tone ringer, this signals a call to the console, used for normal and heavy traffic.

Continuous tone ringer, this signals when an emergency call or another call is not answered within a predetermined time.

Note: The tone ringer level cannot be altered.

6

MD110 OPI 3213

User Guide

Preparing the Console

MANUAL OR AUTOMATIC ANSWER

The console can be used in automatic or manual mode. In automatic mode, calls are answered immediately without the aid of a key depression.

To activate automatic answering:

Press

ANS is shown on the display signalling that calls will be automatically answered.

To return to manual answering:

Press

Note: If the console is programmed for automatic answer, you do not need to press the OPR, TRK or RCL key in order to answer calls.

MANUAL OR AUTOMATIC EXTENDING

Incoming calls can be extended automatically or manually, automatically extended calls are transferred to extensions without the aid of a key depression.

To activate automatic extending:

Press

XTD is shown on the display signalling that calls will be automatically extended.

To return to manual extending:

Press

The operator functions in this manual are for a console switched to automatic extend.

Note: If the console is programmed for automatic extending, you do not need to press the OPR or TRK or RCL key in order to extend calls.

MD110 OPI 3213

7

User Guide

Incoming Calls

INCOMING CALLS

TRK

TRK

TRK

TRK line data INC

<-

EXT 222

INC 15 <-

The console rings and CW+number of calls waiting in the common queue lights in the display to signal a new incoming call.

Flashes slowly

To answer:

Press

You are connected to the calling party.

When an extension makes an incoming call through a tie line or from a private network the display shows EXT in place of TRK.

REROUTED CALLS

TRK

TRR

TRK

TRK line data INT <-

EXT 222 BSY 15

222 CNG

222 BLK

222 VAC

If a call fails to reach the designated location it is rerouted to the console.

Flashes slowly

To answer the call:

Press

You are connected to the calling party.

There are four reasons a call is recalled to the console, a code showing the reason appears on the centre row of the display:

Dialled extension is busy.

Resource congestion is encountered.

Dialled extension is blocked.

Dialled number is vacant or an incomplete number.

Correct the fault, if possible, and inform the caller.

8

MD110 OPI 3213

User Guide

Incoming Calls

AN EXTENSION CALLS THE CONSOLE

OPR

EXT 222 INC 15 <-

An extension can contact the console using one of two methods:

Dialling a common operator number:

Flashes slowly

Signalling an incoming call from an internal extension

Press

You are connected to the calling party.

RCL

EXT 222 INC 15 <-

Note: If the calling party is an ISDN terminal IXN appears on the display in place of EXT.

Dialling an individual operator number:

Flashes slowly

Signalling an incoming call from an internal extension

To answer:

Press

You are connected to the calling party.

Note: If the calling party is an ISDN terminal IXN appears on the display in place of EXT.

INQUIRY

<CLR

TRK line data XFR <-

When an extension contacts the operator with an external call put on hold proceed in the same manner as ‘An extension calls the console’ above.

To reconnect the extension to the external line:

Press

The console is cleared.

To connect the console to the external call:

Ask the extension to replace the handset

When the extension replaces the handset you are automatically connected to the caller.

MD110 OPI 3213

9

User Guide

Incoming Calls

CALL FROM AN OPERATOR

If an operator dials the common operator number all the other operator consoles in the system ring. This type of call is signalled when:

Flashes slowly

If the operator dials your individual operator number:

IND

RCL

RCL

OPR 232 INC

<-

Flashes slowly

Press

You are connected to the calling operator.

EMERGENCY CALLS

EMERGENCY

OPR

TRK or RCL

An emergency call from an extension is signalled by a continuous acoustic signal.

Flashes rapidly

To answer the call:

Press one of the keys

You are connected to the calling party.

If the emergency call is from a tie line then the display shows

EXT 222 INC

<-

TRK and line data instead.

DIVERTED CALLS

OPD

OPR

OPR

TRK line data FWD

<-

222

EXT 333

FWD COS <-

222

When a caller is diverted to your console the console rings.

Flashes slowly

Signalling an incoming diverted call.

Press

You are connected to the calling party.

Appears on the display if the caller is external.

Appears on the display if the caller is internal.

10

MD110 OPI 3213

User Guide

Incoming Calls

MESSAGE DIVERSION (ABSENCE INFORMATION)

OPR

TRK line data FWD <- EXT 222

2 11:30

EXT 222 FWD <- EXT 223

2 11:30

When a called extension has activated an absence information and the call is diverted to your console. The absence information can be activated on consoles or extensions.

A single tone is heard.

Flashes slowly

Signalling an incoming diverted call.

To answer:

Press

You are connected to the calling party

Appears on the display if the caller is external.

Diversion code and time of return of the called extension is shown

Appears on the display if the caller is internal.

The display unit shows the extension number, the absence code and the time/date of return for the called extension.

Give the information to the caller

<CLR

Press to clear the call

Note: The activated absence information can be bypassed, see section “Bypassing call diversion”.

MD110 OPI 3213

11

User Guide

Extending

EXTENDING

EXT 222 FRE 15

OPR or

TRK or RCL

Announce call

EXT 222 FRE 15

SPE>

-> EXT 222 FRE 15

ANS

OPR or

TRK or RCL

To transfer a call displayed on the left side to an extension:

Dial the extension number

Press one of the keys to extend the call

The call is extended and the console is cleared.

Note: If the console is set to automatic extending mode, the call is automatically extended after the last digit of the extension number is dialled and the console is cleared.

If you want to announce the call before extending (the console must be in manuaal extending mode):

Dial the extension number

Press

The console rings the extension.

Note: If the extension called is in a private network there is no need to press SPE> to call as it is done automatically.

The called party answers.

Press one of the keys to extend the call

The call is extended and the console is cleared.

12

MD110 OPI 3213

User Guide

Extending

EXTENSION BUSY

OPR or

TRK or RCL

<CLR and CLR>

CLR>

EXT 222 CW

RESTRICTED

If the extension is busy, inform the caller and ask if he/she wants to hold or call later:

If the caller wants to hold:

Press one of the keys to extend the call

The call is extended and camped on to the busy extension. The console is cleared.

If the caller wants to call later:

Press

The call is disconnected and the console is cleared.

If the caller wants to be connected to another extension:

Press

Dial the extension number

Proceed to extend the call as normal.

If the busy extension has a previous call camped on: You can put the call on hold, see section “On hold”.

MD110 OPI 3213

13

User Guide

Extending

EXTENSION BARRED

line data INT <- EXT 222 RESTRICTED

CLR>

CLR>

SPE>

<SPE

<CLR and CLR>

When an extension is barred from receiving direct indialled calls from public network, it is rerouted to you.

The display shows this information.

Inform the caller that the requested extension is barred for direct indialling.

If the caller wants you to extend the call to the required extension:

Press

Dial the extension number

Extend the call in the usual manner.

If the called party is restricted to receive external calls at all you can pass on a message to the extension:

Press

Dial the extension number

Extension is free.

Press

The console rings the extension.

When the extension answers you can pass on the message.

Press

Inform the calling external party of the reply.

To terminate the calls:

Press

The calls are disconnected and the console is cleared.

VACANT NUMBER

EXT 222 VAC

<CLR and CLR>

When a vacant extension number is given to you by the calling party:

Inform the caller there is no answer.

Press

The calls are disconnected and the console is cleared.

14

MD110 OPI 3213

User Guide

Extending

ACTIVATED MESSAGE DIVERSION (ABSENCE INFORMATION)

<CLR and CLR>

When an external party wishes to speak to an extension with an activated absence information.

Dial the extension number

The console shows the diversion code, and if entered, the time/date of return.

Note: The absence codes consist of one digit which depends on the system connected to the exchange. Contact your system administrator regarding your available absence codes.

Give the information to the caller

Press

The calls are disconnected and the console is cleared.

Note: The activated absence information can be bypassed, see section “Bypassing call diversion”.

DIVERTED PARTY

EXT 333 FRE 15

222

OPR or

TRK or RCL

When you extend a call to a diverted internal extension:

Dial the extension number

The console shows the diverted number.

Press one of the keys to extend the call

The call is extended and the console is cleared

EXTERNAL FOLLOW-ME

-> FWD TO TRUNK OGT

222

OPR or

TRK or RCL

When an internal extension is ordered to transfer calls to an external extension:

Dial the extension number

The display momentarily shows that the call is being redirected to another extension.

Press one of the keys to extend the call

The call is extended and the console is cleared.

MD110 OPI 3213

15

User Guide

Extending

PERSONAL NUMBER

EXT 333 FRE 15

EXT 333 FRE 15

222

OPR or

TRK or RCL

When you extend a call to an extension that has activated a personal number profile:

Dial the extension number

If the first number in the profile list is the same as the dialled number, the console shows this number only.

If the first number is another number than dialled, the console also shows this number as the diverted number.

Press one of the keys to extend the call

The call is extended and the console is cleared.

Note: When your console is set for manual extending, the ringing will start automatically after the last digit of the extension number is dialled.

EXTENDING CALLS TO OPERATORS AND GROUPS

-> OPR 2OO FRE

OPR or

TRK or RCL

EXT 444 FRE 15

OPR or

TRK or RCL

To extend a call to another operator in your own exchange or private network.

Dial the operator number

The display shows that the line is free and that the call is ringing through.

Press one of the keys to extend the call

The call is extended and the console is cleared. To extend a call to a group number:

Dial group number

The display shows this information.

Press one of the keys to extend the call

The call is extended and the console is cleared.

16

MD110 OPI 3213

User Guide

Extending

TO PAGE

EXT 222 FRE 15

PAGE

PAGE

OPR or

TRK or RCL

RESTRICTED

EXT 222 BSY 15

PAGE

PAGE

NOTI

OPR or

TRK or RCL

Message Paging

Calls can be extended to a paging unit:

Dial the extension number

Press to activate the paging facility

You can extend the call before answer or wait for answer.

The display shows this information.

Press one of the keys to extend the call

The call is extended and the console is cleared.

Note: The paging will start automatically if you extend a call to an extension which has an activated diversion to a paging unit.

Normally you will not be involved in the answering procedure. Only if there is no answer you will be recalled after a predetermined time.

If the called person cannot be paged.

If the called extension is busy you can camp on announcing:

Press to activate the paging facility

The display shows this information.

Press to activate call announcing

Press one of the keys to camp on the call

The call is camped on via the paging unit and the console is cleared.

The paging unit can be equipped to permit message paging. The messages are transmitted as predetermined digit codes containing a maximum of ten digits. The message is shown on the display of the Paging receiver.

Dial

Dial pagee’s extension number and press

Dial the message code (1-10 digits)

Press

The console is cleared.

MD110 OPI 3213

17

User Guide

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