Инструкция по эксплуатации телефона avaya 1616 i - RukovodstvoRus.ru - инструкции пользования и руководства

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Avaya 1616/1616-I IP Deskphone User

Guide

16-601448

Issue 2

February 2010

Related Manuals for Avaya 1616

Summary of Contents for Avaya 1616

Page 1
Avaya 1616/1616-I IP Deskphone User Guide 16-601448 Issue 2 February 2010…
Page 2
Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them.
Page 3: Table Of Contents

Chapter 1: Introduction to the 1616/1616-I IP Telephone…5 Overview of phone buttons and features…5 LEDs…8 Icons in the telephone display…9 Scrolling and navigation…9 Paper labels…10 Chapter 2: Logging in to and out of your telephone…11 Logging in to your telephone…11 Logging out of your telephone…11…
Page 4
Turning the call timer on or off…45 Turning visual alerting on or off…45 Setting redial options…46 Setting the audio path…46 Turning show incoming call on or off…47 Setting automatic gain control…47 Changing the language…48 Viewing network information…48 Index…49 Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 5: Chapter 1: Introduction To The 1616/1616-I Ip Telephone

Chapter 1: Introduction to the 1616/1616-I IP Telephone The 1616/1616-I telephone is a multiline IP telephone for use with Avaya Communication Manager or Avaya Distributed Office call processing systems. The 1616/1616-I IP telephone puts convenient features and capabilities at your fingertips, including a phone screen to view and manage your calls, a contacts list, a call log, a menu of options and settings to customize your phone, and access to your voice mail.
Page 6
For example, if you are viewing a menu, pressing the Phone/Exit button switches the phone display back to the call view. Press the A button to access the Avaya menu. The Avaya menu provides options that allow you to customize phone settings, configure call logging, select the display language, view network information, and log out.
Page 7
Press a labeled feature button to enable or disable that feature. The feature buttons provide access to the Avaya call management system features that have been administered for your extension. The green LED next to each feature button indicates if the feature is currently on or off.
Page 8: Leds

Introduction to the 1616/1616-I IP Telephone LEDs Each call/line appearance button and feature button has two LEDs, one green and one red, to indicate the status of the call/line appearance or feature. The status is identified by whether the LED is on, off, or blinking as described in the following tables.
Page 9: Icons In The Telephone Display

For example, when you select an entry in your contacts list, pressing the OK button places a call to that person. Avaya 1616/1616-I IP Deskphone User Guide Description Number of calls missed, where # represents the number.
Page 10: Paper Labels

Introduction to the 1616/1616-I IP Telephone Paper labels Next to each call/line appearance button and feature button is a paper label. The label identifies the call/line appearance number or the feature that has been programmed on the button by your system administrator. You can remove the labels if you want to change a label or write on a blank one.
Page 11: Chapter 2: Logging In To And Out Of Your Telephone

2. Scroll down to select Log Out. Note: Log Out is not available if you are on a call. 3. Press the OK button or the Select softkey. 4. Press the Select softkey again to confirm. Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 12
Logging in to and out of your telephone Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 13: Chapter 3: Making Calls

2. Press the OK button or the Call softkey. Setting redial options Avaya 1616/1616-I IP Deskphone User Guide on page 46 for information on redial settings. February 2010…
Page 14: Calling A Person From The Contacts List

2. Scroll to the left or right to view a separate list of all, missed, answered, or outgoing calls. 3. Scroll up or down to select the person or number you want to call. 4. Press the Call softkey or the OK button. Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 15: Chapter 4: Handling Calls

If Auto Hold is not enabled, you must put your active call on hold before answering the incoming call; otherwise, you will drop the active call when you answer the other one. Avaya 1616/1616-I IP Deskphone User Guide incoming call. incoming call.
Page 16: Sending An Incoming Call Directly To Voice Mail

1. Press the Mute button during a call so that the other person cannot hear you. 2. Press the Mute button again to unmute the call. Putting a call on hold 1. Press the Hold button to put your active call on hold. Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 17: Transferring A Call

The fast blinking green LED next to the call/line appearance button indicates the call is on hold. If the active call is on a line appearance on an Avaya Distributed Office system, the red LED will also be on. 2. To resume the call when there is more than one call on hold, do one of the following: •…
Page 18
Handling calls Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 19: Chapter 5: Conference Calls

The very fast blinking green LED next to the call/line appearance button indicates the call is being conferenced. If the active call is on a line appearance on an Avaya Distributed Office system, the red LED will also be on.
Page 20: Putting A Conference Call On Hold

Dropping the last person added from a conference call While active on a conference call, press the Drop button. Avaya 1616/1616-I IP Deskphone User Guide choose the call/line appearance button for the call that is on soft hold. February 2010…
Page 21: Dropping A Person From A Conference Call

1. From the Phone screen, select the Details softkey (if available) during a conference call. 2. Scroll to the person you want to silence. 3. Press the Silence softkey. Avaya 1616/1616-I IP Deskphone User Guide Dropping a person from a conference call February 2010…
Page 22
Conference calls Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 23: Chapter 6: Getting Your Messages

Contact your system administrator with any questions. Logging into your voice mail 1. To log in to your voice mail, press the Message button. 2. Follow the voice prompts from your voice mail system. Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 24
Getting your messages Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 25: Chapter 7: Bridged Call Appearances

Joining a call on a bridged call appearance 1. Scroll to the call in progress that you want to join. 2. Press the call/line appearance button for the bridged call appearance, or press the Bridge softkey. Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 26: Making An Outgoing Call On A Bridged Call Appearance

1. Press the call/line appearance button associated with the bridged call appearance. 2. Dial the telephone number, or call the person from the contacts list, or call the person from the call log. Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 27: Chapter 8: Shared Line Appearances

Chapter 8: Shared line appearances If your call processing system is an Avaya Distributed Office system and depending on how it is configured, your phone may show shared line appearances on the display screen in addition to your own lines. A shared line appearance is a line that is shared among multiple users.
Page 28: Making An Outgoing Call On A Shared Line Appearance

1. Press the call/line button associated with the shared line appearance. 2. Dial the telephone number, or call the person from the contacts list, or call the person from the call log. Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 29: Chapter 9: Contacts

Pause before entering the next character if the characters are on the same key. c. To enter a space, press 0. Avaya 1616/1616-I IP Deskphone User Guide on page 14. Calling February 2010…
Page 30: Editing A Contact

Deleting a contact 1. Press the Contacts button. 2. Scroll to the contact you want to delete. 3. Press More > Delete . 4. Press the Delete softkey again to confirm. Note: Avaya 1616/1616-I IP Deskphone User Guide Note: February 2010…
Page 31
Deleting a contact If you press the Cancel softkey prior to pressing the Delete softkey, your contact information will not be removed. Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 32
Contacts Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 33: Chapter 10: Call Log

4. Scroll down to view the date and time of the call. 5. Press the Back softkey to return to the list view. Avaya 1616/1616-I IP Deskphone User Guide Turning call logging on or off on page 35 for information about…
Page 34: Adding An Entry From The Call Log To Your Contacts List

However, if you are viewing the All calls list, pressing the DelAll softkey deletes all calls from the call log. 1. Press the Call Log button. 2. Select the list you want to delete. Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 35: Turning Call Logging On Or Off

Log Line Calls must be turned on in order for Log Answered by Others to operate. 8. Press the On or Off softkeys, the OK button, or the right or left navigation arrow to turn call logging on or off. Avaya 1616/1616-I IP Deskphone User Guide Turning call logging on or off February 2010…
Page 36
Call log Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 37: Chapter 11: Advanced Telephone Features

Chapter 11: Advanced telephone features Avaya call management systems provide many advanced telephone features such as Directory, Call Forwarding, and Abbreviated Dial buttons. These features are administered on the feature buttons on your telephone. The features are identified on the associated paper labels.
Page 38: Send All Calls

The Extension to Cellular (EC500) feature allows you to have incoming calls ring on your office telephone and your cell phone at the same time. This allows you to answer office calls while Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 39
The green LED next to the feature button turns on. 2. To turn the feature off, press the EC500 feature button. The green LED next to the feature button turns off. Avaya 1616/1616-I IP Deskphone User Guide Activating Extension to Cellular (EC500) February 2010…
Page 40
Advanced telephone features Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 41: Chapter 12: Features Menu

If the light is on, the feature is on. The red LED next to the Feature button blinks while the feature label is displayed on the screen. Avaya 1616/1616-I IP Deskphone User Guide on page 37 for more information about the features that can…
Page 42
Features menu Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 43: Chapter 13: Avaya Menu

Chapter 13: Avaya Menu You can use the Avaya Menu to adjust and customize phone settings, configure call logging, select the display language, view network settings, and log out. The Avaya Menu has six sub-menus: Screen/Sound Call Settings Applications Advanced…
Page 44: Changing The Ring Pattern

3. Press the Select softkey or the OK button. 4. Select Button Clicks. 5. Press the On or Off softkeys, the OK button, or the right or left navigation arrow to turn sounds on or off. Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 45: Turning Error Tones On Or Off

When the Visual Alerting option is turned on, incoming calls cause the LED in the top right corner of the phone to flash. You can turn Visual Alerting on or off. 1. Press the A button. 2. Scroll to Call Settings. Avaya 1616/1616-I IP Deskphone User Guide Turning error tones on or off February 2010…
Page 46: Setting Redial Options

2. Scroll to Call Settings. 3. Press the Select softkey or the OK button. 4. Select Audio Path. 5. Press the Change softkey or the OK button to toggle between Headset and Speaker. Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 47: Turning Show Incoming Call On Or Off

7. Press the On or Off softkeys, the OK button, or the right or left navigation arrow to turn automatic gain control on or off. Avaya 1616/1616-I IP Deskphone User Guide Turning show incoming call on or off February 2010…
Page 48: Changing The Language

Viewing network information 1. Press the A button. 2. Scroll to Network Information. 3. Select Audio Parameters, IP Parameters, Quality of Service, Interfaces, or Miscellaneous. 4. Press the View softkey or the OK button. Avaya 1616/1616-I IP Deskphone User Guide February 2010…
Page 49: Index

… call settings configuring audio path … configuring visual alerts … Call Settings configuring call timers … Avaya 1616/1616-I IP Deskphone User Guide Index configuring show incoming call … redial options … Call Timers configuring … call/line appearance button LEDs about …
Page 50
Language changing … LEDs about … legal notices … logging in to your telephone … Avaya 1616/1616-I IP Deskphone User Guide logging out of telephone … logging out of your telephone … making calls … muting calls … navigation arrows right and left …

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инструкцияAvaya 1616-I

Avaya 1600 Series IP Deskphones

Installation and Maintenance Guide

Release 1.3.6

16-601438

Issue 6

August 2014

Посмотреть инструкция для Avaya 1616-I бесплатно. Руководство относится к категории телефоны, 1 человек(а) дали ему среднюю оценку 10. Руководство доступно на следующих языках: английский. У вас есть вопрос о Avaya 1616-I или вам нужна помощь? Задайте свой вопрос здесь

Avaya 1600 Series IP Deskphones
Contents
Chapter 1: Introduction
Chapter 2: 1600 Series IP Deskphone Installation
Chapter 3: Local Administrative Options
Chapter 4: Maintaining 1600 Series IP Deskphones
Chapter 5: Troubleshooting Guidelines
Appendix A: Restart Scenarios
Appendix B: Glossary of Terms
Appendix C: Related Documentation
Index

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Количество вопросов: 0

Главная

	Avaya
	1616-I \| 700458540
	телефон
	721867397071, 5052179469336, 0133588172149, 4260452910548
	английский
	Руководство пользователя (PDF)

Характеристики управления

Количество клавиш доп. клавиатуры

Экран

Диагональ экрана	3.5 «
Сенсорный экран	Нет

Характеристики телефона

Количество линий	16 линий
Удержание вызова	Да
Возможность совещаний по телефону	Да
Повторный набор	Да
Идентификация абонента (Caller ID)	Да
Вместимость телефонной книги	100 записей
Количество VoIP аккаунтов	—

Аудио

Громкоговоритель	Да
Кодеки голоса	G.711, G.726
Отключение микрофона	Да

Сеть

Подключение Ethernet	Да
Поддерживаемые сетевые протоколы	H.323
Bluetooth	Нет
Wi-Fi	—

Порты и интерфейсы

Количество портов Ethernet LAN ( RJ-45)	1
Линейные выходы наушников	1

Энергопитание

Питание по Ethernet (PoE)

Да

Прочие свойства

Минимальные системные требования

Communication Manager 3.0 +rnIP Office 4.2 (11) +

Дизайн

Настенный	Да
Цвет товара	Черный
Тип телефонной трубки	Проводная телефонная трубка
Крепление	Стол / Стена
Тип продукта	IP телефон

Сертификаты

Сертификация

HTTP

Содержимое упаковки

Количество ручек в комплекте

1 шт

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AVAYA серии 9600

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Полное Руководство пользователя IP-телефон 9608 и 9611G
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AVAYA серии 9500

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Avaya 1616/1616-I IP Deskphone User

Guide

16-601448 Issue 2 February 2010

Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya

Inc. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases.

Note:

Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the Avaya Support Web site: http://www.avaya.com/support

Licenses

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB SITE http://www.avaya.com/support/LicenseInfo/ («GENERAL LICENSE TERMS»). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. «Designated Processor» means a single stand-alone computing device. «Server» means a Designated Processor that hosts a software application to be accessed by multiple users. «Software» means the computer programs in object code, originally licensed by Avaya and ultimately utilized by

End User, whether as stand-alone Products or pre-installed on Hardware. «Hardware» means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User.

License types

Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the

Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Shrinkwrap License (SR). With respect to Software that contains elements provided by third party suppliers, End User may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as «shrinkwrap» or «clickwrap» license accompanying or applicable to the Software («Shrinkwrap License»). The text of the Shrinkwrap License will be available from

Avaya upon End User’s request (see “Third-party Components» for more information).

Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

Third-party components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements («Third Party Components»), which may contain terms that expand or limit rights to use certain portions of the Product («Third Party Terms»). Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://www.avaya.com/support/ThirdPartyLicense/

Preventing toll fraud

«Toll fraud» is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company’s behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: http://www.avaya.com/support/

Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to: securityalerts@avaya.com.

Trademarks

All other trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya Inc. provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http:// www.avaya.com/support

2 Avaya 1616/1616-I IP Deskphone User Guide

February 2010

Chapter 1: Introduction to the 1616/1616-I IP Telephone………………………………………………	5
Overview of phone buttons and features…………………………………………………………………………………………….	5
LEDs…………………………………………………………………………………………………………………………………………….	8
Icons in the telephone display…………………………………………………………………………………………………………..	9
Scrolling and navigation……………………………………………………………………………………………………………………	9
Paper labels………………………………………………………………………………………………………………………………….	10
Chapter 2: Logging in to and out of your telephone……………………………………………………	11
Logging in to your telephone…………………………………………………………………………………………………………..	11
Logging out of your telephone…………………………………………………………………………………………………………	11
Chapter 3: Making calls…………………………………………………………………………………………….	13
Making a call………………………………………………………………………………………………………………………………..	13
Clearing a number…………………………………………………………………………………………………………………………	13
Redialing a number……………………………………………………………………………………………………………………….	13
Calling a person from the contacts list………………………………………………………………………………………………	14
Calling a person from the call log……………………………………………………………………………………………………..	14
Chapter 4: Handling calls…………………………………………………………………………………………	15
Answering a call…………………………………………………………………………………………………………………………….	15
Sending an incoming call directly to voice mail………………………………………………………………………………….	16
Ignoring an incoming call………………………………………………………………………………………………………………..	16
Muting a call………………………………………………………………………………………………………………………………….	16
Putting a call on hold……………………………………………………………………………………………………………………..	16
Transferring a call…………………………………………………………………………………………………………………………..	17
Chapter 5: Conference calls……………………………………………………………………………………..	19
Making a conference call………………………………………………………………………………………………………………..	19
Adding a person on hold to a conference call……………………………………………………………………………………	19
Putting a conference call on hold……………………………………………………………………………………………………..	20
Viewing conference details………………………………………………………………………………………………………………	20
Dropping the last person added from a conference call……………………………………………………………………….	20
Dropping a person from a conference call…………………………………………………………………………………………	21
Silencing a person on a conference call…………………………………………………………………………………………..	21
Chapter 6: Getting your messages…………………………………………………………………………….	23
Logging into your voice mail…………………………………………………………………………………………………………….	23
Chapter 7: Bridged call appearances…………………………………………………………………………	25
Answering a call on a bridged call appearance………………………………………………………………………………….	25
Joining a call on a bridged call appearance……………………………………………………………………………………….	25
Making an outgoing call on a bridged call appearance……………………………………………………………………….	26
Chapter 8: Shared line appearances…………………………………………………………………………	27
Answering a call on a shared line appearance………………………………………………………………………………….	27
Joining a call on a shared line appearance……………………………………………………………………………………….	27
Making an outgoing call on a shared line appearance…………………………………………………………………………	28
Chapter 9: Contacts………………………………………………………………………………………………….	29
Viewing contacts details………………………………………………………………………………………………………………….	29

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February 2010 3

Contents
Adding a new contact……………………………………………………………………………………………………………………..	29
Editing a contact…………………………………………………………………………………………………………………………….	30
Deleting a contact…………………………………………………………………………………………………………………………	30
Chapter 10: Call log………………………………………………………………………………………………….	33
Viewing the call log…………………………………………………………………………………………………………………………	33
Viewing call log details……………………………………………………………………………………………………………………	33
Adding an entry from the call log to your contacts list…………………………………………………………………………	34
Removing an entry from the call log………………………………………………………………………………………………….	34
Clearing all entries from the call log………………………………………………………………………………………………….	34
Turning call logging on or off…………………………………………………………………………………………………………..	35
Chapter 11: Advanced telephone features………………………………………………………………….	37
Forwarding a call…………………………………………………………………………………………………………………………..	37
Send all calls………………………………………………………………………………………………………………………………..	38
Calling a person from the corporate directory……………………………………………………………………………………	38
Activating Extension to Cellular (EC500)…………………………………………………………………………………………..	38
Chapter 12: Features menu……………………………………………………………………………………….	41
Accessing the Features menu…………………………………………………………………………………………………………	41
Chapter 13: Avaya Menu…………………………………………………………………………………………..	43
Adjusting the brightness or contrast of the display………………………………………………………………………………	43
Changing the ring pattern………………………………………………………………………………………………………………..	44
Turning button click sounds on and off………………………………………………………………………………………………	44
Turning error tones on or off…………………………………………………………………………………………………………….	45
Turning the call timer on or off…………………………………………………………………………………………………………	45
Turning visual alerting on or off……………………………………………………………………………………………………….	45
Setting redial options……………………………………………………………………………………………………………………..	46
Setting the audio path……………………………………………………………………………………………………………………	46
Turning show incoming call on or off………………………………………………………………………………………………..	47
Setting automatic gain control…………………………………………………………………………………………………………	47
Changing the language………………………………………………………………………………………………………………….	48
Viewing network information…………………………………………………………………………………………………………..	48
Index………………………………………………………………………………………………………………………..	49

4 Avaya 1616/1616-I IP Deskphone User Guide

February 2010

Chapter 1: Introduction to the 1616/1616-I IP Telephone

The 1616/1616-I telephone is a multiline IP telephone for use with Avaya Communication Manager or Avaya Distributed Office call processing systems. The 1616/1616-I IP telephone puts convenient features and capabilities at your fingertips, including a phone screen to view and manage your calls, a contacts list, a call log, a menu of options and settings to customize your phone, and access to your voice mail.

Not all features described in this user guide may be available on your telephone. If you find that a feature is not available, contact your system administrator.

Overview of phone buttons and features

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Introduction to the 1616/1616-I IP Telephone

Name	Description

Message Waiting	An illuminated red light in the upper-right corner of your
Indicator	phone indicates you have voicemail messages waiting. If
	Visual Alerting is enabled, this light flashes when you
	receive an incoming call.

Phone Display	There are four lines in the phone display. When the phone
	is idle, the top line shows the missed call icon with number
	of calls missed and either the call forwarding icon, the Send
	All Calls icon, or the EC500 icon when one of those features
	is enabled. The top line also shows the primary extension
	and the time and date as well as any system messages. The
	middle two lines display application-specific information.
	The bottom line displays the softkey labels.

Softkeys	Press the softkeys to select the softkey labels. The softkey
	labels show you the action that each softkey produces. The
	labels and the actions vary depending on the object that is
	selected.

Message	Press the Message button to connect directly to your
	voicemail system.

Navigation Arrows	Press the up and down navigation arrows to scroll through
	lists. Press the right and left navigation arrows to navigate
	between different views of an application, to move the cursor
	during text input, or to turn an option on or off.

OK	Press the OK button for a shortcut to an action. For example,
	when you select a call log entry, pressing the OK button dials
	the number.

Phone/Exit	Press the Phone/Exit button to view and manage your calls.
	For example, if you are viewing a menu, pressing the
	Phone/Exit button switches the phone display back to the
	call view.

Avaya Menu	Press the A button to access the Avaya menu. The Avaya
	menu provides options that allow you to customize phone
	settings, configure call logging, select the display language,
	view network information, and log out.

Contacts	Press the Contacts button to view the entries in your contact
	list.

Call Log	Press the Call Log button to view a list of your outgoing,
	incoming, and missed calls. The icon on the Call Log button
	is illuminated when you have missed calls.

Redial	Press the Redial button to either dial the last number you
	dialed or display the redial list from which you can select a
	number to redial. See Setting redial options on page 46
	for more information.

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Overview of phone buttons and features

Name	Description

Hold	Press the Hold button to put the active call on hold.

Conference	Press the Conference button to add another party to an
	existing call.

Transfer	Press the Transfer button to transfer a call to another
	number.

Drop	Press the Drop button to drop the active call. While on a
	conference call, press the Drop button to drop the last
	person added to the conference call.See Dropping the last
	person added from a conference call on page 20 or
	Dropping a person from a conference call on page 21 for
	more information.

Volume	Press + or — on the Volume button while active on the
	handset, headset, or speaker to adjust the volume. To adjust
	the volume of the ringer, press + or — on the Volume button
	while the handset and speaker are inactive.

Headset	Press the Headset button to use the headset if it is
	connected. Only HIS headset cords are compatible with
	your phone.

Mute	Press the Mute button to mute a call in progress. To take a
	call off mute, press Mute again.

Speaker	Press the Speaker button to use the speakerphone. To take
	a call off speakerphone, lift the handset or press the
	Headset button.

Feature Buttons	There are 16 buttons that can be programmed as either call/
and Call/Line	line appearance buttons or feature buttons. Press a call/
Appearance	line appearance button to make or answer a call or resume a
Buttons	call on hold. Press a labeled feature button to enable or
	disable that feature. The feature buttons provide access to
	the Avaya call management system features that have been
	administered for your extension. The green LED next to
	each feature button indicates if the feature is currently on or
	off. If the light is on, the feature is on. The feature buttons
	provide the same features that are available in the features
	menu. For more information about the features menu, see
	Features menu on page 41. For more information about
	the feature buttons, see Advanced telephone features on
	page 37.

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Introduction to the 1616/1616-I IP Telephone

LEDs

Each call/line appearance button and feature button has two LEDs, one green and one red, to indicate the status of the call/line appearance or feature. The status is identified by whether the LED is on, off, or blinking as described in the following tables.

Table 1: Call/Line Appearance Button LEDs

LED	Description

Steady green	Call/line appearance is active.

Slow blinking green	Call/line appearance is ringing.

Fast blinking green	Call/line appearance is on hold.

Very fast blinking	Conference or Transfer is pending.
green

Steady red	Call/line appearance is selected and will be used when
	you go off-hook. It remains steady red while you use the
	call/line appearance.

Off	Call/line appearance is available.

Table 2: Feature Button LEDs

LED	Description

Steady green	Feature is active.

Blinking green	Feature is pending (request is being processed and not
	immediately available).

Blinking red	Feature is shown on the phone display.

Off	Feature is not active.

Note:

Depending on your call processing system, the feature button LEDs for some features may operate differently.

8 Avaya 1616/1616-I IP Deskphone User Guide

February 2010

Icons in the telephone display

Icons are provided in the phone display to indicate the state of a call and navigation choices. The icons that appear in the phone display are described in the following table.

Icon	Description
#X	Number of calls missed, where # represents the number.

	Call forward, Send All Calls, or EC500 is active. (These
	features are available if they have been administered for your
	telephone.)

	Incoming call is ringing.

	Call is active.

	Call is on hold.

	Call is on soft hold (when using Conference or Transfer
	feature).

	Conference is active.

	Conference is on hold.

	Scroll left for other options.

	Scroll right for other options.

	Scroll up or down for other options.

Scrolling and navigation

To navigate through the options and features on your telephone display, use the navigation arrows to scroll and the OK button to select lines or options.

A navigation icon appears in the phone display to indicate that you can scroll to more options or information. Use the right and left navigation arrows to go to other screens or to move the cursor right or left when entering text. When you scroll to a line on the display, that line is selected.

The softkey labels will change according to the options available for the selected line. The OK button is a shortcut for the default action. For example, when you select an entry in your contacts list, pressing the OK button places a call to that person.

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Introduction to the 1616/1616-I IP Telephone

Paper labels

Next to each call/line appearance button and feature button is a paper label. The label identifies the call/line appearance number or the feature that has been programmed on the button by your system administrator. You can remove the labels if you want to change a label or write on a blank one. Printed labels are also available for your telephone. See your system administrator for more information.

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February 2010

Chapter 2: Logging in to and out of your telephone

Logging in and out maintains your contacts and personal options if you share a telephone with other users, or if you want to use the same extension from another phone. Logging out also prevents unauthorized use of your telephone during an absence.

Note:

Call log information is lost after you log out.

Logging in to your telephone

1.Enter your extension.

2.Press the OK button, the OK softkey, or the # button.

3.Enter your password.

4.Press the OK button, the OK softkey, or the # button.

Logging out of your telephone

1.Press the A button.

2.Scroll down to select Log Out.

Note:

Log Out is not available if you are on a call.

3.Press the OK button or the Select softkey.

4.Press the Select softkey again to confirm.

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Logging in to and out of your telephone

12 Avaya 1616/1616-I IP Deskphone User Guide

February 2010

Chapter 3: Making calls

Use the procedures in this chapter to make calls from your telephone.

Making a call

If you are not on a call, simply dial the number you want to call.

1.Lift the handset, press the Speaker button, press the Headset button, or press an available call/line appearance button.

2.Dial the number you want to call.

Clearing a number

Press Clear to erase all dialed digits and enter a new number.

Redialing a number

1.From the Phone screen, press the Redial button.

The last number will be redialed or you will see a list of the most recent numbers that you have dialed, from which you can select one to redial.

2.Press the OK button or the Call softkey.

See Setting redial options on page 46 for information on redial settings.

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February 2010 13

Making calls

Calling a person from the contacts list

1.Press the Contacts button.

2.Scroll up or down to select the person or number you want to call.

3.Press the OK button or the Call softkey.

Calling a person from the call log

1.Press the Call Log button.

2.Scroll to the left or right to view a separate list of all, missed, answered, or outgoing calls.

3.Scroll up or down to select the person or number you want to call.

4.Press the Call softkey or the OK button.

14 Avaya 1616/1616-I IP Deskphone User Guide

February 2010

Chapter 4: Handling calls

Use the procedures in this chapter to handle calls from your telephone. This includes procedures such as answering a call, muting a call, and transferring a call.

Answering a call

When you receive an incoming call, the green LED associated with the call will flash. The incoming call is usually selected automatically. However, if you are already on a call or if you receive more than one incoming call at a time, you may need to select the call you want to answer manually.

1.If you are not on another call, do one of the following:

•Lift the handset.

•Press the call/line appearance button whose green LED flashes for the incoming call.

•Press the Answer softkey if one appears.

•Press the Speaker button to answer using the speakerphone.

•Press the Headset button to answer using the headset.

•If you are using a wireless headset, press the ON button.

2.If you are on another call, do one of the following:

•Press the call/line appearance button whose green LED flashes for the incoming call.

•Press the Answer softkey if one appears.

Note:

If the Auto Hold (Communication Manager) feature is enabled by your system administrator, you can answer another call without first putting an active call on hold. If Auto Hold is not enabled, you must put your active call on hold before answering the incoming call; otherwise, you will drop the active call when you answer the other one.

Avaya 1616/1616-I IP Deskphone User Guide

February 2010 15

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Summary of Contents for Avaya 1616

Page 3: Table Of Contents

Page 5: Chapter 1: Introduction To The 1616/1616-I Ip Telephone

Page 8: Leds

Page 9: Icons In The Telephone Display

Page 10: Paper Labels

Page 11: Chapter 2: Logging In To And Out Of Your Telephone

Page 13: Chapter 3: Making Calls

Page 14: Calling A Person From The Contacts List

Page 15: Chapter 4: Handling Calls

Page 16: Sending An Incoming Call Directly To Voice Mail

Page 17: Transferring A Call

Page 19: Chapter 5: Conference Calls

Page 20: Putting A Conference Call On Hold

Page 21: Dropping A Person From A Conference Call

Page 23: Chapter 6: Getting Your Messages

Page 25: Chapter 7: Bridged Call Appearances

Page 26: Making An Outgoing Call On A Bridged Call Appearance

Page 27: Chapter 8: Shared Line Appearances

Page 28: Making An Outgoing Call On A Shared Line Appearance

Page 29: Chapter 9: Contacts

Page 30: Editing A Contact

Page 33: Chapter 10: Call Log

Page 34: Adding An Entry From The Call Log To Your Contacts List

Page 35: Turning Call Logging On Or Off

Page 37: Chapter 11: Advanced Telephone Features

Page 38: Send All Calls

Page 41: Chapter 12: Features Menu

Page 43: Chapter 13: Avaya Menu

Page 44: Changing The Ring Pattern

Page 45: Turning Error Tones On Or Off

Page 46: Setting Redial Options

Page 47: Turning Show Incoming Call On Or Off

Page 48: Changing The Language

Page 49: Index

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Contents

Chapter 1: Introduction to the 1616/1616-I IP Telephone

Overview of phone buttons and features

LEDs

Icons in the telephone display

Scrolling and navigation

Paper labels

Chapter 2: Logging in to and out of your telephone

Logging in to your telephone

Logging out of your telephone

Chapter 3: Making calls

Making a call