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RMX 1000 User Guide
Version 1.1
Related Manuals for Polycom RMX 1000
Summary of Contents for Polycom RMX 1000
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RMX 1000 User Guide Version 1.1… -
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Polycom, Inc. Information contained herein is subject to change without notice and does not represent commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of Polycom, Inc. -
Page 3: Regulatory Notices
To comply with the European Battery Directive 2006/66/EC, dispose of weak and worn out batteries in accordance with local and national regulations. Regulatory Notices Polycom Inc., declares that the Polycom RSS2000 is in conformity with the following relevant harmonized standards:…
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Page 4: Table Of Contents
Starting a Conference Using the Remote Control ················· 3-7 Connecting to a Conference – Dialing Methods ······················· 3-8 Dial-in – RMX 1000 Registered to GK ································ 3-8 Dial-in – RMX 1000 Not Registered to GK ·························· 3-9 Polycom RMX 1000 User Guide…
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Table of Contents Conference Profiles···································································· 4-1 Defining a Profile ······························································ 4-2 General Settings ···························································· 4-3 Video Quality ······························································· 4-4 Video Settings ······························································ 4-6 Conference Skin ···························································· 4-8 Conference Recording ···················································· 4-8 Modifying a Profile···························································· 4-9 Deleting a Profile······························································· 4-9 Setting a Default Profile ······················································ 4-9 Recording Link············································································… -
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Replace the IVR information···········································12-3 Recording an Audio Message ·········································12-3 CDR ···························································································· 13-1 CDR Files ·······································································13-1 Viewing CDR Records·······················································13-2 Saving CDR Records ·························································13-3 RMX Utilities·············································································· 14-1 System Alerts ··································································14-1 H.323 Link ······································································14-2 System Time····································································14-2 Customization ·································································14-3 Modifying Language·····················································14-4 Polycom RMX 1000 User Guide… -
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Table of Contents Setting System Name ····················································14-4 Security Setting ································································14-4 Device Upgrade ·······························································14-5 Product Activation ···························································14-7 Log Management ·····························································14-8 Software Management·······················································14-9 Backup Configuration ···················································14-9 Restoring Configuration ·············································· 14-10 Signaling and Hardware Monitoring ······································· 15-1 Signaling Monitoring ························································15-1 Hardware Monitor ···························································15-2 Personal Conference Manager (PCM)·····································… -
Page 8: System Overview
System Overview This chapter will serve as a brief introduction to the RMX 1000 system and its major functions and features. The subsequent chapters provide more details to attend, manage, and monitor conferences through the RMX 1000 system, and on maintaining the device.
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Chapter 1- System Overview IP Phone IP Phone Figure 1-1 RMX 1000 RMX 1000 Multipoint Video Conferencing Using a Polycom RMX 1000 RMX1000 RMX1000 RMX 1000 RMX 1000 Web Client Web Client… -
Page 10: Rmx 1000 Main Features
1280×720 (720p) and a bit rate of 1024 kbp ~2 Multiple Switching Modes If the number of participants in a conference is higher than the number of onscreen spaces in the selected layout, the RMX 1000 system supports switching between video participants in one of these modes: •…
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Page 11: Ivr-Enabled Conferencing
• Reserve a Conference (using SE 200, or internally with optional with keycode) – The reserved conference is stored on the SE 200 (or RMX 1000, if using internal scheduling) and occupies resources only for its specified timeframe. The system automatically initiates and terminates the conference according to the reservation start and end times.
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Page 12: User Interfaces
Web client program of the RMX 1000 system by using the IE browser at the PC. The Web interface is designed for both administrator and operator level users.
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Page 14: First Time Installation And Configuration
― Mount the RMX 1000 in the rack: Install rack brackets, supplied by the rack manufacturer, in the rack. Mount the RMX 1000 on top of the rack brackets. Fasten the RMX 1000 to the rack with screws.
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Page 15: Obtaining Product Activation Key
Before using the RMX 1000, you need to register and activate the device. Follow the procedure below to obtain the product activation key. When you power on and log in to the RMX 1000 for the first time, the system displays the Product Activation dialog box, requesting you to enter a Product Activation Key.
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Page 16: First Time Configuration
Connect your PC to the LAN1 port (the LAN1 port is enabled by default) of the RMX 1000 with a cross-over network cable, or connect your PC and RMX 1000 to the same switch in the LAN. Turn on the power switch at the RMX 1000.
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Page 17: Logging In To Web Ui
First Time Installation and Configuration Figure 2-3 Logging in to Web UI Run the Web browser on the PC. Enter http://<RMX 1000 IP address> in the address bar, and then press Enter. (Optional) Select a language for the Web interface from the drop-down menu.
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Page 18: Modifying The Default Ip Address
Figure 2-5 Modifying the Default IP Address After accessing the RMX 1000 Web configuration interface, you can modify the default IP address for the device based on the settings of your local network. Click the IP Setting configuration item in the RMX Management pane.
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Page 19: Configuring Other Network Options (Optional)
DHCP server in the network. If you did not select the option for automatic DNS address discovery, you must enter the preferred/alternate DNS server addresses here for the device to resolve domain names. Sets the speed/duplex modes for LAN ports. Supported speed/duplex modes include 10/100M, Full Duplex or Half Duplex, and the 1000M Network mode.
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Set the target network address for packet transmission Subnet Mask Set the subnet mask for the target network Click the Gatekeeper tab and set the required gatekeeper information. Figure 2-8 Advanced Setting – Gatekeeper Setting Table 2-3 Gatekeeper Setting Parameter Description Polycom RMX 1000 User Guide… -
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Chapter 2- First Time Installation and Configuration Parameter Register to Gatekeeper Primary (Alternate) Gatekeeper Gatekeeper IP address Gatekeeper Port System Prefix/E164. System H.323 Alias Click the OK button to complete the configuration. For more network service configuration information, refer to Advanced Setting. -
Page 22: Basic Operation
Basic Operation This chapter introduces the Web UI components of the RMX 1000 and common operations, and how to start a simple conference. The goal of this chapter is to provide a quick guide on how to start a conference with minimal effort.
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Page 23: Pane Layout
Chapter 3- Basic Operation RMX 1000 can support a maximum of 20 users simultaneously connected to Web UI. The table below shows the operation abilities of users at different levels when accessing the Web interface of the RMX 1000. Table 3-1…
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Page 24: Rmx Management
When an H.323 endpoint is connected to the device, Connected H. 323 Link on the status bar is highlighted in red. Click this control to open the H.323 link status pane. For more information about H.323 links, see H.323 Link. Polycom RMX 1000 User Guide…
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Page 25: Common Operations
Address Book The Address Book shows the participant information set on the RMX 1000. It enables users to easily add participants to the conference. Here the user can add and delete participants or set participant groups. For more information about the address book, see Address Book.
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Page 26: Starting A Conference
To abort your settings, click the Cancel button. Starting a Conference There are several ways to start a conference with the RMX 1000: • Click the New Conference button in the Conferences pane.
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Page 27: Starting A Conference From The Conferences Pane
Conferences pane and remote control. An instant conference can be established only when the required system resources are available. The conference is deleted right after its completion to maximize system resources. The RMX 1000 can support a maximum of 32 ongoing conferences. Starting a Conference from the Conferences Pane Click…
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Page 28: Starting A Conference Using The Remote Control
IDs. Running an Instant Conference Dialing number for Creating a conference Dialing Number RMX 1000 is registered to GK: [RMX 1000 E.164 Prefix][Conference ID] RMX 1000 isn’t registered to GK: [RMX 1000 IP Address]##[Conference ID] RMX 1000 is registered to GK: [RMX 1000 E.164 Prefix][Conference ID]##[Password]…
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Page 29: Connecting To A Conference — Dialing Methods
Chapter 3- Basic Operation For example, if the RMX 1000 is registered to GK and gets 925 as an E.164 prefix: To create a conference using conference ID 1001, dial 9251001; To create a conference using conference ID 1001 and chairperson password 2222, dial 9251001##2222;…
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Page 30: Dial-In — Rmx 1000 Not Registered To Gk
172.22.30.40##1001##1111, while a chairperson would dial 172.22.30.40##1001##2222 or 172.22.30.40##1001##1111##2222. If the Conference ID the user entered does not exist, the RMX 1000 will create a new conference with this conference ID. For more information, see Starting a Conference Using the Remote Control.
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Page 32: Conference Profiles
All conferences will be created on the basis of conference profiles. By saving conference profiles on the RMX 1000, users can conveniently and rapidly schedule new conferences without performing repeated configurations.
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Page 33: Defining A Profile
New Profile. The New Profile interface appears, as shown below. The RMX 1000 fills in default settings. For basic operations, you only need to define the display name of the profile.
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Page 34: General Settings
Endpoints can access the conference only by directly calling the RMX 1000 E.164 + conference ID. The RMX 1000 version for some geographic areas may not allow for the encryption option. If this check box is selected, after an endpoint dials into the conference, the RMX 1000 will automatically mute it.
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Page 35: Video Quality
Chapter 4 — Conference Profiles Parameter reserved Disable Personal Conference Management(PCM)for Regular User Video Quality To set the video quality parameters for the conference, click the Video Quality tab to enter the following page. Figure 4-4 Set the video quality of the conference screen. You can select one of the following five modes: Table 4-3 Video Definition…
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Manager (PCM). Note: “Up to H.264, 720P” is an optional function of the RMX 1000 and will not be available until a license is purchased. If the license for this function is not activated, the device does not display the related options. To obtain this function, please contact your supplier. -
Page 37: Video Settings
Conference Profiles Video Parameter H.239 Setting The RMX 1000 supports a maximum of 20 H.323 video connections and 20 H.323 audio connections. Therefore, the number of endpoint connections supported by the device in the actual conference depends on the video definition.
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Figure 4-6 Customizing Video Layout In an actual conference, when the number of participants is greater than the Polycom RMX 1000 User Guide… -
Page 39: Conference Skin
Quality, the conference skin cannot be set through this interface. Conference Recording The RMX 1000 can work with the Polycom RSS 2000 recording server to record conferences. Click the Recording tab on the New Profile interface to enter the related information and set the recording parameters.
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Page 40: Modifying A Profile
After this option is selected, the recording can be manually started through the Web interface or DTMF function. For more information, see Recording Control. If this option is selected, only the conference audio will be recorded. Polycom RMX 1000 User Guide ; Alternatively,…
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Chapter 4 — Conference Profiles default profile will be used unless otherwise specified. To set a default profile, right-click the desired profile in the Profile list, and then click Set as Default. After that, the icon of the profile becomes A profile with the AES encryption function enabled cannot be set to a default profile. -
Page 42: Recording Link
Recording Link The RMX 1000 supports the recording link function. It can work with the RSS 2000 to record conference content. After the recording setup is completed, when the conference starts, the RMX 1000 will first call the participants in the participant list, and then call the configured RSS 2000 to record the conference.
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Page 43: General Settings
Chapter 5 — Recording Link Right-click the RSS IP address and then click Properties to display the General tab of the Recording Link page. General Settings Figure 5-2 The table below explains the detailed meanings of these parameters. Table 5-1 Parameter RSS 2000 IP Address…
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Page 44: Recording Control
Set the rights of using DTMF codes. Chairperson indicates that the DTMF is available to the conference chairperson only; Everyone indicates that the DTMF is available to all participants. icon. Recording Control Polycom RMX 1000 User Guide…
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Chapter 5 — Recording Link • Stop recording — For more information about the recording control operations of the RSS 2000, see RSS 2000 User Guide. -
Page 46: Meeting Rooms
Conference Profile. The RMX 1000 can support up to 1000 meeting rooms. To set a meeting room, click Meeting Room in the RMX Management pane. The list pane shows the meeting rooms saved on the RMX 1000 and their summaries, such as the meeting room name, conference ID, conference duration, conference password, chairperson password, and conference profile.
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Minimum ports to be reserved: The minimum number of conference participants. Automatic indicates that the number of video participants is determined according to the available resource of the RMX 1000. The conference profile defines the basic parameters of conference scheduling, such as the bandwidth, encryption, and video quality. -
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Remove. Other configuration parameters are described in the table below: Table 6-2 Parameter Description for New Meeting Room – Participants Parameter Description Lecture After adding participants to the list, you can select a participant Polycom RMX 1000 User Guide… -
Page 49: Modifying A Meeting Room
Chapter 6 — Meeting Rooms Parameter Only participants in the above participant list can dial in Email Notification Other information To configure other information for the meeting room, click the Information tab. Here you can configure conference notes, site details, accounting information, etc.
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Page 50: Reservations
The RMX 1000 can support up to 1000 reservations. The reservation function is an optional function of the RMX 1000 and will be available only when the user purchases the license. The device does not display the related options until the license for this function is activated.
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Page 51: Reserving A One-Time Conference
Chapter 7 — Reservations room. For explanation on the configuration parameters, see Creating a Meeting Room. To set the reservation mode and start time of the conference, click the Schedule tab. From the Schedule Mode drop-down menu, select the desired reservation mode to reserve a once, daily, weekly, or monthly conference.
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Page 52: Reserving A Daily Conference
Set the start time of the conference in the format of H:M. Set the duration of the conference in the format of H:M. Set the start date of the recurrence range of the reservation. Set the end date of the recurrence range of the reservation. Polycom RMX 1000 User Guide…
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Page 53: Reserving A Monthly Conference
Chapter 7 — Reservations Figure 7-5 The set conference will be convened at the specified time per week. In the specified period, this reservation is also deleted when the last conference is terminated. The table below explains the configuration parameters. Table 7-3 Parameter Start Time…
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Page 54: Modifying A Reservation
If you enter 1, the conference will be automatically convened at the specified time on the first day of every month. , and the properties of the conference can be viewed , or right-click the reservation, and then Polycom RMX 1000 User Guide…
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Page 56: Address Book
Address Book You can use the address book provided by the RMX 1000 to store participant information, such as the IP address and network communication protocol of the participant’s endpoint. The address book enables you to conveniently and easily add participants to a conference.
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Page 57
Select the dialing direction: Dial-in: The participant’s device dials in the conference at the local RMX 1000. It is unnecessary to set the items Extension and DTMF if this option is selected. Dial-out: The local RMX 1000 dials out to the participant’s device. -
Page 58
RMX 1000_2, perform the following configuration at the RMX 1000_1: Figure 8-3 Cascading Configuration – RMX 1000_1 At the same time, configure as follows at the RMX 1000_2: Figure 8-4 Cascading Configuration – RMX 1000_2 Polycom RMX 1000 User Guide… -
Page 59: Other Information
1~10 (in the ascending order), while the default value is 5dB. Set the Email address used by the participant to receive conference notices from the system. Up to 2 Email addresses can be set by separating them with a “;”. For example, enter address1@polycom.com;address2@polycom.com.
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Page 60: Defining A Participant Group
To delete a participant or a group from the address book, click the desired participant or group, then click Adding a Participant from an Ongoing Conference . Alternatively right-click the participant Polycom RMX 1000 User Guide or right-click in the blank area, and…
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Page 61
Chapter 8 — Address Book or group, then click Delete Participant or Delete Group. In the confirmation dialog box that appears, click OK. -
Page 62: Conference/Participant Monitoring
Monitoring Through the real-time conference monitoring platform of the system, you can easily monitor ongoing conferences, track participants and conference progress, and perform control operations as needed. With the RMX 1000, you can implement two types of monitoring operations: •…
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Page 63: Viewing Conference Parameters
Chapter 9 — Conference/Participant Monitoring Table 9-1 Parameter Name Status Start Time End Time Viewing Conference Parameters In addition to the status information shown in the conference list, you can view detailed parameters of an ongoing conference. Double-click the desired conference or right-click the conference, then click Conference Properties.
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Page 64: Conference Control
After the conference is unlocked, any endpoint can dial into the conference. To lock or unlock a conference, select one of the following two modes: Conference Properties Polycom RMX 1000 User Guide…
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Page 65
Chapter 9 — Conference/Participant Monitoring • Select the conference in the conference list, and then click the Locking button conference, and then select Conference Lock or Conference Unlock from the shortcut menu. • Double-click this conference to enter the conference parameter page. On the General tab, select the Conference Lock check box. -
Page 66
To set the message overlay, do as follows: In the Conferences list pane, double-click the desired conference. On the conference parameter interface, click the Massage Overlay tab, and set the required parameters. The following interface shows a configuration example. Polycom RMX 1000 User Guide… -
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Chapter 9 — Conference/Participant Monitoring Figure 9-4 Table 9-2 Parameter Enable Message Text Font Color Background Color Display Position Display Repetitions Display Speed Vertical Border Contrast For a high-definition conference, the message overlay will be disabled. Setting Message Overlay for Conference Setting Message Overlay Description Select this option to enable message overlay. -
Page 68: Participant Monitoring
This status applies only to defined participants. Partially Connected– The connection process is not yet complete; the video channel has not been connected. Faulty Connection – The participant is connected, but problems occurred in the connection, such as synchronization loss. Polycom RMX 1000 User Guide…
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Page 69: Viewing Participant Properties
Chapter 9 — Conference/Participant Monitoring Parameter Role IP Address Alias Name Dialing Direction Audio Video Encryption FECC Token Content Token Viewing Participant Properties To view detailed parameters of a participant, double-click the desired participant in the participant list, or right-click the participant, and then click Participant Properties.
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Page 70: Participant Control
Define a new participant. For more information about the New Participant dialog box, see Creating a Participant in the Address Book. Connect a disconnected defined dial-out participant to the conference. Disconnect the participant from the conference. Polycom RMX 1000 User Guide…
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Chapter 9 — Conference/Participant Monitoring Button Name Delete Participant Mute Audio Unmute Audio Suspend Video Resume Video Block Audio Unblock Audio Participant From Address Book Start Recording Pause Recording Stop Recording 9-10 Description Delete the selected participants from the conference. Mute the audio transmission from the participant to the conference. -
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To define the layout of a participant, do as follows: In the participant list, double-click the desired participant or right-click the participant, and then click Participant Properties. Click the Media Source tab, and then set Layout Type to Personal. Polycom RMX 1000 User Guide 9-11… -
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Audio check box in Mute. Then, the audio data of the endpoint’s conference site is not sent to the RMX 1000. To block the terminal, select the matched Audio check box of Block. Then, the RMX 1000 will not send audio data to the endpoint’s conference site. -
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Polycom RMX 1000 User Guide The message overlay set at the Participant Properties page supersedes any message overlay set on the Conference Properties page. When the two settings conflict with each other, the message overlay on the participant’s endpoint screen is displayed as follows: The participant’s message overlay, even if set later than the conference… -
Page 76: Users And Connections
The pane also enables the administrators to add and delete users. The RMX 1000 is shipped with a default Administrator user called POLYCOM, whose password is POLYCOM. However, once you have defined other Administrator users, it is recommended to modify the default password.
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Page 77: User List
Chapter 10 — Users and Connections User List Figure 10-1 To view the defined users for the current system, click Users in the RMX Management pane. The defined user list appears in the list pane located on the right side. The user name displayed in the list is the login name for the user to connect to the device’s Web pages, with its permission level indicating the user’s authorization level.
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Page 78: Deleting User
If enabled, the user will receive an Email when a system alert is generated. It is only available for Administrator-level users. Enter the Email addresses for recipients here if Receive the Email When System Alerts is enabled. Polycom RMX 1000 User Guide button, 10-3…
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Page 79: Viewing User Connection
Chapter 10 — Users and Connections Viewing User Connection Figure 10-3 The Web management page for the device can list all connections (all users, servers, or others logged into the devices,) to the Web interface. To view connected users, click Connections in the RMX Management pane. The list of connected users including the following information is displayed in the list pane on the right side.
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Page 80: Network Service
Click IP Setting in the RMX Management pane. The corresponding IP information of the device will be displayed on the list pane, including the IP addresses and Gateway addresses for port LAN1 and LAN2, and the addresses of the NAT server and DNS server. Figure 11-1 IP Setting Right-click a LAN port and select Properties.
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Used in combination with the DHCP option. When the DHCP check box is selected, this option allows you to obtain the DNS server address automatically from a DHCP server in the network. If you did not select the option for automatic DNS address… -
Page 82: Advanced Setting
Auto to use Auto-Negotiation with the switch port. Note: Contact the network administrator before setting LAN Speed, to ensure that the switch configuration is matched with the MCU port. Advanced Setting Page Polycom RMX 1000 User Guide 11-3…
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Page 83: Routers
Figure 11-4 The Routers page displays the information for the configured routes in the system. The RMX 1000 packets will be transmitted via these static routes. You can modify or delete an existing route by selecting the route, or just click the New button to create a new route.
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Page 84: Qos
(or alternate) gatekeeper. Set the IP address for the primary (or alternate) gatekeeper. The port number for the primary (or alternate) gatekeeper. Set the E.164 number for the system. Set the H.323 alias for the system. Polycom RMX 1000 User Guide 11-5…
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Page 85
Chapter 11 — Network Service Figure 11-6 The table below explains the meanings for all QoS parameters. Table 11-4 Parameter Enable Type Audio / Video 11-6 Advanced Setting — QoS QoS Parameter Settings Description Select this option to enable configuration of the QoS settings. -
Page 86: Ports
If the network administrator does not specify an adequate port range, the system will accept the settings and issue a warning. Calls will be rejected when the MCU’s ports are exceeded even if hardware ports are still available on the RMX 1000. Email To set the address and account information for outgoing conference notification Email messages, click the Email tab.
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Figure 11-8 Table 11-6 Parameter System Email Address SMTP Address E-mail Account If you configure the SMTP server address with the domain name, ensure that the DNS-related information is configured. 11-8 Advanced Setting – Email Description of Email Settings Description… -
Page 88: Ivr Service
You can also customize the voice prompts if desired. To view the IVR settings on the RMX 1000, click IVR Setting in the RMX Management pane. The IVR list will be displayed in the list pane on the right side, where you can test all the stored voice prompts, switch between different languages, or customize the voice prompts.
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First to join Music file The RMX 1000 shipped with IVR information of three languages: Chinese, English and Japanese. You can click the language options on the Language Bar to switch between different languages. 12-2 Factory IVR Information Prompt Message Welcome to Unified Conferencing. -
Page 90: Customizing Ivr Information
Customizing IVR Information RMX 1000 supports customized IVR prompts. You can upload IVR format-compatible audio files to the device and use personalized voice prompts during conferences. Replace the IVR information To replace the existing IVR information: From the IVR list, click the corresponding language option for the IVR…
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Page 91
Chapter 12 — IVR Service Figure 12-2 To define the recording format, click File -> Properties. The Properties for Sound dialog box opens. Click the Convert Now button. Figure 12-3 The Sound Selection dialog box opens. In the Format field, select PCM. In the Attributes list, select 16.000 kHz, 16Bit, Mono. -
Page 92
Click the Record button. The system starts recording. Narrate the desired message. Click the Stop Recording button. Save the recorded message as a wave file, click File -> Save As. The Save As dialog box opens. Polycom RMX 1000 User Guide 12-5… -
Page 93
Chapter 12 — IVR Service Figure 12-6 Verify that the Format reads: PCM 16.000 kHz, 16Bit, Mono. If the format is correct, continue with step 10. If the format is incorrect, click the Change button. The Sound Selection dialog box appears. Figure 12-7 In the Name field, select the name of the format created in step 7, as shown in Figure 12-5. -
Page 94
To upload your recorded *.wav file to the RMX, see Replace the IVR information. As participants will access the onscreen UI by calling the RMX 1000 IP address, there are no configurable ‘Video Slide’ options comparable to those available on other Polycom MCU products. -
Page 96: Cdr
RMX 1000 includes a Call Detail Record (CDR) utility, which enables you to view summary information about conferences, as well as to retrieve full conference information and archive it to a file. The file can be used to produce reports or can be exported to external billing programs.
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Page 97: Viewing Cdr Records
Chapter 13 — • Formatted text – Formatted CDR files use the suffix .txt. Different from the unformatted CDR, the field value of each data in the formatted CDR file matches its property name one by one, as shown below. This data can be used to generate a summary report for a conference.
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Page 98: Saving Cdr Records
Parameter Description of CDR Description Shows the conference name and an icon indicating whether or not the CDR record has been written to the RMX 1000’s memory. — CDR record saved — CDR record not saved The actual start time for the conference.
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Chapter 13 — Click the Retrieve Formatted button or Retrieve button, set a target storage path in the pop-up Save Files dialog box, and then click OK to save the records as formatted/plain text. 13-4… -
Page 100: Rmx Utilities
System Alerts When an error occurs in the system, the System Alerts function will be activated. RMX 1000 will record the system error information and a report file in *.xml or *.txt format will be generated. When a system error occurs, the system alert area blinks red until the problem is solved.
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Page 101: H.323 Link
PCM (Personal Conference Manager) lobby but hasn’t joined any conference. The packet loss rate of packets sent from the RMX 1000. The packet loss rate of packets received from the RMX 1000. The audio protocol negotiated with the endpoint The video protocol negotiated with the endpoint Indicates whether H.239 was negotiated with the endpoint…
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Page 102: Customization
Select the Automatically Synchronize Device Time with a Time Server option to synchronize the device time with a network time server. In this case, enter the IP address or domain name for the time server in the Time Server field, then clicking the Synchronize button to proceed with the synchronization.
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Page 103: Modifying Language
OK button to complete. You need to reboot your system to ensure the settings take effect. The language settings here will apply to both the PCM of the endpoint connecting to RMX 1000 and the IVR voice prompts in the conference.
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Page 104: Device Upgrade
Select the LAN1 or LAN2 check box. Then, the endpoint connected to this port cannot dial into the PCM lobby through the IP address or E.164 number of the RMX 1000. However, you can still directly dial into the conference by calling “RMX 1000 IP address/E.164 + conference ID”.
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Page 105
Key Code required for system upgrade. Figure 14-8 Fill the retrieved Key Code in the Activation Key input box. Finally, click the Save button to activate the RMX 1000. Then, the upgraded device is ready for use. 14-6 Service & Support Interface… -
Page 106: Product Activation
The Product Activation page is used in the following three activation cases: • Activate the newly purchased RMX 1000 device. • Activate payment function items of the RMX 1000, such as H.264, 720p conference, and conference reservation. • Activate the upgraded device.
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Page 107: Log Management
RMX Utilities Figure 14-10 To directly enter the homepage of the Polycom Resource Center, click the Polycom Resource Center button on the Product Activation page. To obtain the new product activation key, operate according to the procedure of obtaining the paying function activation key.
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Page 108: Software Management
Administration -> Software Management -> Backup Configuration/Reservation on the top-left of the page. The File Download page appears. Click the Save button, and select a saving path to save the current RMX 1000 configuration at the local PC. System Log Polycom RMX 1000 User Guide…
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Page 109: Restoring Configuration
Chapter 14 — RMX Utilities Figure 14-12 Restoring Configuration / Reservation To restore the system configuration from the backup configuration file, click the menu options Administration -> Software Management -> Restore Configuration/Reservation on the top-left of the page. The Restore Configuration/Reservation page appears.
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Page 110: Signaling And Hardware Monitoring
Signaling and Hardware Monitoring Signaling Monitoring To monitor the LAN port connection status and gateway registration information of the device you are using, click Signaling Monitor in the RMX Management pane. The signaling status list will be displayed in the list pane on the right side.
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Page 111: Hardware Monitor
Chapter 15 — Signaling and Hardware Monitoring • Registration Failed: Registration with the gatekeeper failed • Disabled: Gatekeeper registration is disabled To view the detailed status information, such as the IP address, MAC address, packet transmission information, and other information for a LAN port, double-click the list item, or select an option on the right-click menu.
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Page 112: Personal Conference Manager (Pcm)
In addition to the Web interface, the user can also use the PCM（Personal Conference Manager）interface provided by the RMX 1000 to control conferences. When an endpoint dials into RMX 1000 and sets up a connection successfully, the user menu of RMX 1000 will be displayed on the endpoint screen.
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Page 113: Introduction To Pcm And Operations
Personal Conference Manager (PCM) Introduction to PCM and Operations You can control RMX 1000 via the endpoint PCM and remote control. When you use a regular remote control, RMX 1000 enables you to operate the menus through FECC or DTMF. If the endpoint is FECC/DTMF-enabled, you can also control the remote camera to select each menu option you want on the PCM.
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Page 114
1000 directly, or call the registration prefix of RMX 1000 if you have registered to a gatekeeper. After the connection is successfully established, the PCM lobby of RMX 1000 will be displayed on the endpoint, as shown below. Function Options… -
Page 115: Creating A Conference
Creating a Conference To create a new conference using the endpoint remote control: After the endpoint establishes a connection with RMX 1000, enter the main menu interface. Press the FECC or DTMF key on the endpoint remote control to select Create New Conference on the main menu…
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Page 116
Enter the conference ID input interface as shown below, with an IVR message played to prompt the user to enter the conference ID. Enter a valid conference ID and confirm it by pressing #. Figure 16-5 Create Conference – Enter Conference ID Polycom RMX 1000 User Guide 16-5… -
Page 117
Chapter 16 — Personal Conference Manager (PCM) Table 16-5 0 — 9 Please make sure that the conference ID entered does not conflict with any currently running conference ID, meeting room ID, or conference reservation ID. Otherwise, the creation of the conference will fail because conference IDs must be unique. You are then brought to the conference password input interface as shown below, with the IVR voice played to prompt you to enter the conference password. -
Page 118
When connecting to a conference, a participant who has entered the chairperson password will be treated as the conference chairperson by the RMX 1000 and thus granted with the corresponding conference operation permissions. This is the last page for creating a conference. After completing this page, you will enter the conference. -
Page 119: Entering An Existing Conference
Entering an Existing Conference Step 1 After an endpoint establishes a connection with RMX 1000, the endpoint enters the main menu interface. Now you can join a conference in one of the following ways: selecting the conference you want from the conference list directly or choosing Conference access by ID and entering the target conference ID to join.
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Page 120
If the encryption function is enabled for a conference, you cannot join that conference through the PCM lobby. However, you can directly dial into the conference by entering the IP address of RMX 1000 or E.164 + conference ID using the remote control of the endpoint. -
Page 121: Conference Control For Regular Participants
Chapter 16 — Personal Conference Manager (PCM) Conference Control for Regular Participants If you enter a conference as a regular participant, please wait until the conference video appears and then press any FECC key to open the function menu as follows. Figure 16-9 Table 16-9 If the Disable Personal Conference Management (PCM) for Regular User option is…
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Page 122
(cyclic). Exit the menu Zoom Out Go to the previous page Zoom In Go to the next page Table 16-11 Layout Control Legends Legend Layout States and Function Description Polycom RMX 1000 User Guide 16-11… -
Page 123: Camera Control
Chapter 16 — Personal Conference Manager (PCM) Legend The Change layout function is available only if the conference is configured in the Conference Layout mode. When the conference is in the Lecture Mode or Same Layout, this option will not be displayed. For more information about layout mode settings, refer to Video Settings.
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Page 124: Video Force
Turn the camera of the selected conference site to the up, down, left and right directions in the remote camera control state Zoom out the focus in the remote camera control state Zoom in the focus in the remote camera control state Polycom RMX 1000 User Guide 16-13…
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Page 125: Chairperson Conference Control
Chapter 16 — Personal Conference Manager (PCM) as shown below. The selected conference site is displayed with a yellow border around it. You can use the FECC up/down/left/right arrow keys to select the conference site you want, and then press Zoom In to confirm your selection. Press Zoom In repeatedly to switch the conference videos consecutively.
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Page 126
Shortcut key for function selection (n represents the number identifier for the function) Shift the selection to the above/below item (cyclic) Selection confirmation Exit the menu Zoom Out Go to the previous page Zoom In Go to the next page Polycom RMX 1000 User Guide 16-15… -
Page 127: Invite Participant
Chapter 16 — Personal Conference Manager (PCM) • For more information about the options shared by the chairperson and the regular participants, please see Conference Control for Regular Participants . Only the chairperson-specific functions and operations will be described here. •…
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Page 128
The endpoint is MUTED by the RMX 1000. Other conference participants will NOT hear this endpoint. This icon does not describe whether or not the endpoint has performed a voluntary… -
Page 129: Drop Participant
Chapter 16 — Personal Conference Manager (PCM) Legend Drop Participant This menu item is used to drop a participant. Select the Drop Participant option to enter the interface for disconnecting the participant’s endpoint, as shown below. This interface lists the names of all the online endpoints, if the names are known.
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Page 130: Terminate Conference
Terminate Conference option. The system displays a dialog box for confirming the operation. Press the left arrow key of the remote control to cancel the deletion, or press the right arrow key to confirm the deletion. Description Go to the next page Polycom RMX 1000 User Guide 16-19…
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Page 132: Appendix A — Connection Failure Diagnosis
Appendix A — Connection Failure Diagnosis When a participant failed to connect to a conference or was disconnected from a conference, the Connection Status page of Participant Properties pages appears, listing the cause and more details about the connection failure. When possible, it also provides you the possible solutions.
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Page 134: Appendix B: Telnet/Terminal Commands
Appendix B: Telnet/Terminal Commands RMX 1000 also supports device debugging from the command line. You can configure command settings in either of the following two methods: using the HyperTerminal after connecting it to the device through a serial port or configuring via telnet.
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Page 135: Command Introduction
Chapter 18 — Appendix B: Telnet/Terminal Commands If you entered a wrong password, you may be required to re-login to the system. If you entered the right password, you will be brought directly to the command setting interface. Command Introduction Help After logging into the system, you may enter ? or help after the prompt «#»…
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Page 136
Web login to the default password （POLYCOM） . The system will display the prompt “Are you sure?”, Enter “Y” to continue, or enter “N” to cancel. After resetting the password, the RMX 1000 must be restarted in order for the new settings to take effect. -
Page 137
For example, enter telnet on to enable the telnet function. The default setting is telnet on. If entering «telnet off» to disable the RMX 1000’s telnet function, the user can only use the serial port to perform system setting tasks. The default telnet port is operations for remote telnet login are identical to those for serial port login. -
Page 138: Network Setting
Table 18-4 Network Setting Parameters – LAN Interface Connection Rate Parameter Description auto Auto negotiation mode 1000 1000Mbps 100 full 100Mbps full duplex 100 half 100Mbps half duplex Polycom RMX 1000 User Guide 18-5…
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Page 139
Chapter 18 — Appendix B: Telnet/Terminal Commands Parameter 10 full 10 half [Example 1] Set the IP address of the LAN1 interface to 172.21.103.29, subnet mask to 255.255.255.0, and the gateway address to 172.21.103.254: [Example 2] Set the 100M half duplex for the LAN1 interface: After you set the connection feature or IP address for the LAN interface, the system must be restarted in order for the new settings to take effect. -
Page 140: Appendix C: Glossary
Appendix C: Glossary Abbreviation/Term Bandwidth Bps, Kbps CIF, 4CIF, QCIF Codec Conference DTMF Explanation Defines the information-carrying capacity of a channel. In analog systems, it is the difference between the highest frequency that a channel can carry and the lowest, measured in hertz.
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Page 141
ITU-T audio algorithme, 64Kbps, 3.4 kHz. ITU-T audio algorithme, 64Kbps, 7 kHz. ITU-T audio algorithme, 16 Kbps, 3.4 kHz. A type of server that performs two main functions: translates LAN alias addresses of terminals and gateways to IP addresses and provides bandwidth management. -
Page 142
HD settings. Those endpoints unable to meet the above requirements will be treated as secondary connections (audio only). Polycom RMX 1000 User Guide 19-3…
Сервер для совместной работы Polycom RMX 2000 RealPresence RTM IP CNTL
Основные настройки
Перед установкой RMX 2000 и выполнением базовой настройки прочтите Руководство по оборудованию RealPresence Collaboration Server (RMX) 2000, где содержится описание нормативных требований, общие меры предосторожности, инструкции по распаковке и установке в стойку. Если в комплект поставки вашей системы входит карта RTM ISDN, рекомендуется установить ее перед установкой RMX в стойку. Инструкции по установке см. в Руководстве по началу работы с RealPresence Collaboration Server RMX 1800/2000/4000.
Подсоедините кабели к картам RTM LAN и RTM IP.
Карта RTM ISDN по умолчанию не предоставляется. Не снимайте защитные пластиковые колпачки с портов RTM IP LAN1, LAN3 и ШМГ. Эти порты предназначены только для отладки.
Настройка свойств LAN на USB-накопителе
- Вставьте USB-ключ, прилагаемый к вашей системе, в рабочую станцию ПК. Откроется окно документации Polycom. В Виндовс 7.
- Выберите Открыть папку, чтобы view files с помощью проводника Windows.
- Дважды щелкните файл index.hta. file
- Откроется языковое меню.
- Выберите язык документации.
- В окне Лицензионное соглашение нажмите кнопку Принять соглашение.
- На экране Тип продукта выберите RMX 2000.
- В программе Initial Setup Utility щелкните гиперссылку LAN Configuration Utility. Откроется диалоговое окно LanConfigUtility.
- Измените параметры в диалоговом окне утилиты, используя информацию, предоставленную вашим сетевым администратором.
- Нажмите кнопку ОК.
- Извлеките USB-накопитель из ПК.
Первое включение и подключение к MCU
Вставьте USB-ключ, содержащий измененные IP-адреса, в USB-порт IP-карты RTM на задней панели системы.
Включите RMX. Загорятся светодиоды FAN STATUS и PWR STATUS. Дождитесь завершения процесса загрузки. Он завершен, когда все мерцающие и
мигающие светодиоды гаснут, и остается гореть только красный светодиод ERR на блоке CTNL. Он остается включенным до тех пор, пока не будет настроена сетевая IP-служба по умолчанию. В браузере введите IP-адрес блока управления RMX и нажмите Enter.
После отображения экрана приветствия извлеките USB-ключ из RMX.
Светодиоды ERR/RDY/ACT мультимедийной карты мигают до тех пор, пока не загорится только светодиод RDY.
Начальная конфигурация системы
В этом разделе описывается определение сетевой службы H.323, установка времени RMX, изменение пользователя-администратора по умолчанию и установка основных системных флагов. Подробное описание определений сетевой службы H.323, SIP и ISDN при первой установке и настройке. IPv4 является протоколом по умолчанию для настройки сетевой службы в мастере быстрой настройки. В Мастере быстрой настройки выберите Далее, чтобы перейти от одного окна к другому.
На вкладке Маршрутизаторы в поле IP-адрес маршрутизатора по умолчанию IPv4 введите IP-адрес маршрутизатора по умолчанию и нажмите Далее. На вкладке «Тип сети» в поле «Тип IP-сети» выберите H.323 и нажмите «Далее».
Нажмите кнопку Сохранить и продолжить. В окне подтверждения создания IP Network Service нажмите OK.
Нажмите Сохранить и закрыть. В окне Success Message, подтверждающем успешную настройку, нажмите OK. В диалоговом окне «Подтверждение сброса» нажмите «Да».
В окне сообщения Пожалуйста, дождитесь сброса системы нажмите OK. Перезапуск системы может занять до 10 минут. Периодически обновляйте браузер, пока не отобразится экран входа в систему, и не войдите в систему. На главном экране индикатор состояния MCU отображает время, оставшееся до завершения запуска системы. После замены пользователя RMX по умолчанию и установки времени RMX и отсутствия системных ошибок зеленый светодиод RDY на передней панели RMX включается, а красный светодиод ERR гаснет.
Подключение к конференции напрямую или через очередь на вход
RealPresence Collaboration Server RMX поставляется с предварительно настроенными объектами конференц-связи CP (AVC) по умолчанию, которые можно использовать для подключения и начала конференций. Идентификатор очереди на вход по умолчанию: 1000, идентификаторы конференц-зала по умолчанию: 1001, 1002, 1003 и 1004.
Участники H.323
Наберите: [префикс MCU в гейткипере] [идентификатор/имя конференции или очереди на вход]. Для бывшегоample, если префикс MCU в привратнике равен 925, введите 925 или 9251000 для подключения к эквалайзеру или 9251001/2/3/4 для прямого подключения к конференции. При подключении к эквалайзеру введите идентификатор конференц-зала назначения (например, 1001, 1002, 1003 или 1004). В качестве альтернативы используйте имя эквалайзера или конференции. Для бывшегоample, если название конференции Maple Room, участник может набрать: 925Maple Room.
SIP-участники
Наберите: conference_routing_name@domain_name. Имя маршрутизации конференции должно быть зарегистрировано на SIP-сервере. Для бывшегоample введите 1001@polycom.com, если имя маршрутизации конференции — 1001, а имя домена — polycom.com.
Участники ISDN и PSTN
Наберите один из номеров, назначенных для конференции, конференц-зала или очереди на вход, с требуемым кодом страны и региона. При подключении к эквалайзеру вы направляетесь на конференцию в соответствии с введенным идентификатором целевой конференции. Для бывшегоample, если назначенный номер набора 4045555, они набирают этот номер с соответствующим кодом города для example, 678 и код страны 001.
Управление конференцией с использованием кодов DTMF
| Эксплуатация | Двухтональный многочастотный
строка |
Эксплуатация | Двухтональный многочастотный
строка |
| Начать Нажмите&View изменить личный макет | ** | Воспроизвести меню справки | * 83 |
| Отключить звук на моей линии | *6 | Запросить частную помощь | *0 |
| Включить звук моей линии | #6 | Запросить помощь для конференции | 00 |
| Увеличьте громкость трансляции | *9 | Увеличьте громкость прослушивания | * 76 |
| Уменьшить громкость трансляции | #9 | Уменьшить громкость прослушивания | #76 |
| Пригласить участника | * 72 | Изменить на председателя | * 78 |
| Отключить последнего приглашенного участника | #72 | Показать количество участников | * 88 |
Документы / Ресурсы
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Добрый день, коллеги.
Наконец пришло время выполнить обещание и рассказать, чем все это продолжилось и закончилось. Приношу извинения, что так задержалась.
Будет 2 части:
- RMX1500
- CMA4000
Текст ниже будет содержать много букв и может вызвать неверную оценку моего отношения к данному решению. В заключении я раскрою момент, что к Polycom я отношусь ровно и хорошо, просто их продукты не для всех. Итак, картинка для описания ситуации:
Incepto Ne Desistam
Предисловие
Итак, напомню. В 2013 году была опубликована статья про подводные камни хардварных кодеков Polycom. Внедрение же в принципе началось в 2011 и к 2013 году мы имели 10 таких устройств по всей России. Встал следующий вопрос: как организовать многоточечные конференции? В теории 1 имеющийся HDX 7000 с определенной лицензией (а у нас она была) мог объединять до 4х точек, а два — до 8 точек (вспоминается шутка про маркер и два маркера), но было не совсем понятно, что делать с пользователями с ноутбуками и как реализовывать мосты не перегружая каналы связи).
Начинаем творить добро
Итак, в 2013 мы созрели до приобретения RMX1500 c 45 лицензиями. Почему так много? У поликома все хитро 
- 1 лицензия != 1 участник
- 1 лицензия = 1 поток определенной ширины.
- Голос = 1 поток.
- Видео с SD качеством = 1,5 потока или лицензии
- HD = 3 лицензии.
Т.е. итого 45 лицензий позволяло нам объединять до 15 переговорных комнат (в одной или разных комнатах). А так же мы могли подключаться к другому (внешнему RMX) и объединять хоть 30 пользователей используя фирменную технологию каскадирования.
Пришлось сходить на обучение, так как осилить почти 1000 страниц пособия администратора было явно дольше. Так же лапочки из Polycom сделали все, чтобы администратору было удобно:
Отличный и понятный интерфейсЛогичное размещение пунктов настроекАбсолютно безопасное изменение табличных настроекМоментальный доступ к подробным логамПонятная потребность аж в 4х сетевых портах (разумеется все подписано)Хорошее оглавление в мануале позволяющее за 3 минуты найти ответ на любой вопросВеб интерфейс работает под всеми современными браузерами
В общем все понятно. Скажу, что в 2013 уже тяжело было найти Internet Explorer 8…
Немного о лени
На обучении подробно все рассказали и описали сценарии, интегратор выполнил свою задачу. Но проблема в том, что сценарии судов, МЧС и банков не совсем подходят юной и быстро выросшей организации, которой «надо вчера и почему не готово».
Поскольку я не отличаюсь любовью к непрерывной поддержке, то сделала то, от чего пришли в ужас классические интеграторы. Я просто создала 30 комнат на любой вкус и цвет — с разными макетами, количеством участников и качеством, распечатала их бизнесу в переговорные комнаты, забила в каталоги всех HDX, вывела в быстрый набор. (к слову сказать, наши сотрудники осилили это… а вот набрать *59# чтобы запретить вход посторонним — оказалось существенно сложнее).
Кроме того, было сделано:
- перевод на русский всех IVR (о да, вендор не готов их предоставить) там еще и оказалось, не соврать бы — mono 8bit wav
- замена приветственных страниц
- документация: администраторам, сервисными специалистам, пользователям (на 1 лист с картинками)
- Бэкап полной конфигурации
- Договор на поддержку и обновления на 3 года
Все собрано в папочку и благополучно передано эксплуатации
Итоги
Polycom RMX1500 пережил:
- ВКС с одним большим банком (было так мило, когда администратор видеоконференц-связи этого банка, услышав мой голос, сказал «я просил соединить меня с техническим специалистом».В итоге все получилось, но пришлось выравнивать MTU — т.к. не проходил контент (рабочий стол)
- 2 переезда датацентра (в том числе и междугородних зимой)
- Отвалившуюся видеокарту и полный сброс (в 2016. Самое смешное, что помог бэкап 2012 года)
- Переполненный лог
- 4 администраторов аппаратного обеспечения и службу эксплуатации (поменялась оргструктура)
- 3 смены адресации
За 6 лет мы внесли только 1 изменение — добавили подключение к CMA4000, которое нам аукнулось в 2019, но об этом я расскажу в части 2.
P.S.
Polycom имеет очень хорошую линейку железа и ПО для него. У них отличная поддержка, хорошие партнеры. Оборудование сверх-стабильно и отказоустойчиво. Все замечательно. Вопрос: сколько вы готовы за это заплатить и нужен ли вам такой уровень? Если вы банк, юридическая организация, аварийный центр, инфраструктурная компания, несущая ответственность за безопасность (железные дороги, атомные станции) — то да, обязательно рассматривайте. Если вы еще молоды, не планируете на 5-10 лет вперед, не знаете как будет развиваться бизнес, то лучше вовремя остановитесь, ограничившись HDX и облачным решением.
Это мое личное мнение, основанное на позиционировании Polycom в отрасли и моем опыте работы в молодой компании.
Спасибо за внимание, обещаю не пропадать с частью 2.
Вопросы приветствуются!