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• Page 1: Table Of Contents

  Introducing your Meridian Digital Telephone 1 Meridian Digital Telephones 1 M3820 1 M3310 2 M3110 3 Selecting a position for your Meridian Digital Telephone 4 Parts of your Meridian Digital Telephone 5 Your Telephone’s Display 6 Idle screen format 6 Calling party information 6…

• Page 2
  Contents Buzz 30 Forced Camp-on 31 Call Charge/Forced Charge 31 Hot Line 33 Radio Paging 33 Voice Call 35 Receiving a call 37 Call Waiting 37 Call Pickup 38 Timed Recall Reminder 39 Automatic Answerback 39 During a call 41 Call Transfer 41 Auto Dial Transfer 41 Call Park 42…
• Page 3
  Contents Working without interruption 57 Call Forward 57 Make Busy 58 Hospitality features 59 Automatic Wake-Up 59 Message Registration 60 Maid Identification 61 Room Status 62 Options 64 Your Telephone’s Controls 65 Terms you should know 67 FFCs 68…

• Page 4: Introducing Your Meridian Digital Telephone

  Introducing your Meridian Digital Telephone Introducing your Meridian Digital Telephone This guide introduces you to your new Meridian digital telephone. It provides you with a description of the controls, and a description of the features that are available to you.

• Page 5: M3310

  Introducing your Meridian Digital Telephone Support for the following set options: • MCA data option to provide inte- grated voice and data transmission • External Alerter Interface for high ambient noise environments • Add-on 22 configurable Feature Key Expansion Modules (2 maximum)

• Page 6: M3110

  Introducing your Meridian Digital Telephone M3110 On-Hook Dialing Group Listening Speaker/Mute Indicator Message Waiting Indicator Wall Mount Capability 8 configurable Feature Keys Volume Control Bar for: • Ringing Tone • Buzz Tone • Speaker • Handset • Group Listening Support for the following set options: •…

• Page 7: Selecting A Position For Your Meridian Digital Telephone

  Introducing your Meridian Digital Telephone Selecting a position for your Meridian Digital Telephone • On Your Desk: Your Meridian Digital Telephone can be placed on your desk so that it is tilted upwards mak- ing it easier to see the display; there are two positions for the desk.

• Page 8: Parts Of Your Meridian Digital Telephone

  ** M3310 and M3820 only The preceding figure shows the location of the control buttons on your Meridian Digital Telephone. Please refer to the section titled Your Telephone’s Controls , located near the back of this guide, for information on the functions…

• Page 9: Your Telephone’s Display

  Your Telephone’s Display Your Telephone’s Display Idle screen format The Meridian M3820 and M3310 are equipped with a 2 x 24 character display module. The idle display, as shown below, gives the current date and time. 24 APR 7:45 P When you go off hook, the time and date disappear and information about your call is displayed.

• Page 10: Using Display Options

  ‚‹ Your Telephone’s Display Under each of the above possible adjustable features on your display, it will SELECT OR SCROLL <<< >>> read . For instance, if you are displaying 03 CALL TIMER ENABLE , you may select this feature to program it by pushing , or you may push the right side of the volume control bar once to scroll 04 IDLE SCREEN FORMAT or push the left side of the volume control bar…

• Page 11
  Your Telephone’s Display • ‹ Follow these steps to select whether the Callers Saved (M3820 only) Callers List saves all calls or only those which are not answered: 1. Press the Program Key. 2. Press then 3. Use the Volume Control Bar select all calls/unanswered calls to be saved to the Callers List.
• Page 12
  ‚ ‚ Your Telephone’s Display ⁄ ¤ It is easy to adjust the volume on your Volume Adjustment ‹ telephone by following these steps: › 1. Press the Program Key. fi 2. Press then . Follow by pressing to adjust the ringing tone.
• Page 13
  Your Telephone’s Display 3. Use the Volume Control Bar increase or decrease the contrast. 4. Press the Program Key. ‚ ‹ Sometimes it is interesting to see how Call Timer Enable long we stay on the phone with certain customers or fellow employees. Follow these steps to enable the call timer.
• Page 14
  3. Use the Volume Control Bar scroll to the desired language. 4. Press the Program Key. ‚ ‡ Introducing your Meridian Digital Telephone Select Display Diagnostics by following Display Diagnostics these steps: 1. Press the Program Key. 2. Press then 3.

• Page 15: Your Telephone’s Features

  FFCs. ∫ Not all features are available in your area, and some require additional equipment. Initiating Calls There are several ways to initiate a call from your Meridian digital telephones depending on the model: • Via the 2637 •…

• Page 16: To Call Using The Dial Pad

  ∫ Your telephone’s features To call using the dial pad Lift the handset or press a Key. Press a Key if no free line is selected 2637 automatically. º Dial the number. Answering Calls When you receive an incoming call, your telephone rings and the LCD indicator flashes.

• Page 17: Call Transfer

  Your telephone’s features † Call Transfer Use the Transfer feature to redirect a call to a third party. To transfer a call to another number: 1. Press Transfer. The other party is on hold and you hear dial tone. The †…

• Page 18: On-Hook Dialing

  ∫ Your telephone’s features On-hook dialing On-hook dialing allows you to dial a number without lifting the handset. To use On-hook dialing: 1. Press a Key. 2637 2. Upon hearing dial tone, Dial number. ® ¶ Lift the handset when the called party answers or, if using handsfree, begin talking.

• Page 19: Last Number Redial

  • 2637 Handsfree If your telephone is a M3820 or a M3310, you can use the built-in microphone and speaker instead of the handset. At any time during a call, you can switch ® to the handset by picking it up.

• Page 20: Group Listening

  Your telephone’s features To mute a handsfree call: 1. Press the Mute Key. The speaker/mute LED flashes. 2. Press the Mute Key again to return to a two-way conversation. The Speaker/Mute LED lights steadily. To switch from the handset to Handsfree: 1.

• Page 21: Directory (M3820 Only)

  Your telephone’s features To switch from group listening to handsfree (M3310 and M3820 only): Hold down the Speaker Key while • ⁄ replacing the handset. with To enable/disable group listening: 1. Press the Program Key. 2. Press then 3. Use the Volume Control Bar enable/disable group listening.

• Page 22
  Your telephone’s features ¤ 4. Press the Program Key. Enter Name. Pressing the same key multiple times will give you capital letters. For instance, if you push seven times, you will see a a a a , , , , b b b b , , , , c c c c , , , , A A A A , , , , B B B B , , , , C C C C , , , , 2 2 2 2 Press the Up-arrow key (from the…
• Page 23
  • › Your telephone’s features Follow these steps to delete all entries in Deleting the Directory the Directory: 1. Press the Program Key. 2. Press then 3. Press the Delete Key. If no buttons are pushed on your telephone, the delete action will be ignored and the screen will display the directory entry again.

• Page 24: Callers List And Redial List (M3820 Only)

  Your telephone’s features 5. Use Cursor Keys to move through numbers and make changes using Dial pad. 6. Press the Program Key to save. 7. Use Cursor Keys to move through names and make changes using the Dial pad. 8. Press the Program Key to save.

• Page 25
  Your telephone’s features To view the List(s): 1. Press the Callers List Key. 2. Press Up-arrow for Redial List. Press Down-arrow for Callers List. To make a call from the Callers List: Scroll down until the name or num- ber appears that you wish to call. 2.
• Page 26
  Your telephone’s features 3. Press the Delete Key. If you do not push any buttons on your telephone for six seconds, the delete action will be ignored and the screen will display the directory entry again. 4. Press the Delete again to delete.
• Page 27
  Your telephone’s features Scroll up to find the number. 3. Press the Program Key. The number and name may be edited (using the Edit Key) before saving, if required. The name and number are saved to the directory in alphabetical order. Warning: Please be aware that any digits entered, including Authorization Codes and Passwords, will be stored in the Redial List.

• Page 28: Making A Call

  Making a call: Auto Dial — Ring Again Making a call ç This chapter describes features that you can use when making a call. Auto Dial º Auto Dial lets you dial a specific telephone number by pressing a feature key. ç…

• Page 29: Speed Call

  Making a call: Ring Again — Speed Call ¶ When the number you want to reach is free, or the person has re-used his set, you hear the Ring Again signal. ¶ Lift the handset or press a Key. 4. Press Ring Again to automatically redial the number.

• Page 30
  • Making a call: Speed Call • Dial the new access code (if required), internal, external, or long- distance telephone number. 4. Press Speed Call again. • To delete a Speed Call number: 1. Press Speed Call. • Dial the Speed Call code that you want to delete.

• Page 31: System Speed Call

  Making a call: System Speed Call — Call Page System Speed Call – System Speed Call lets you dial Speed Call codes and override all restrictions on the telephone during the call. See Speed Call for more information on setting up speed call codes. To make a System Speed Call: Lift the handset or press a…

• Page 32: Override

  Making a call: Override — Override, Enhanced Override £ You can override a busy signal and interrupt another call. To override a busy/engaged signal: 1. You dial a telephone number and hear busy signal. 2. Press Override. The people on the call in progress hear a tone for approximately one second;…

• Page 33: Stored Number

  Making a call: Stored Number — Buzz Stored Number º The Stored Number feature allows you to store a single telephone number that you can dial quickly. You can easily change the stored number. º To store a number when you’re not on a call: 1.

• Page 34: Forced Camp-On

  Making a call: Forced Camp-on — Call Charge/Forced Charge Forced Camp-on Forced Camp-on allows your telephone to automatically ring another telephone as soon as it disconnects from its current call. Forced Camp-on £ allows both internal and external calls to be camped on; Camp-on allows only external calls to be camped on.

• Page 35
  † ø µ Making a call: Call Charge/Forced Charge To charge a call in progress: 1. Press Transfer or Conference. ∫ 2. Press Call Charge or enter FFC. † Dial the charge account number. µ 4. Press the Key to return to your 2637 call.

• Page 36: Hot Line

  Radio Paging Your Meridian 1 system may be equipped with an on-site Radio Paging system. If you stay on the line, the paged person may answer the call by entering a special Paging “Meet — me” code from any DN.

• Page 37
  Making a call: Radio Paging set time period you will hear a continu- ous high pitched tone for fifteen seconds, then silence. Replace the ∫ handset or press Release and try again later. The called party is either busy on the Automatic Post — selection telephone or away from the desk.

• Page 38: Voice Call

  Making a call: Radio Paging — Voice Call Lift the handset or press a on any telephone on the system (as long as it is not a hotline, private line, or a manual line telephone). You hear dial tone. Dial the Radio Paging Answer FFC.

• Page 39
  Making a call: Voice Call…

• Page 40: Receiving A Call

  Receiving a call: Call Waiting Receiving a call This chapter describes features that you can use when receiving a call. Call Waiting ˙ If the attendant routes an outside call to you when you are already on a call, Call Waiting lets you put your current call on hold, allowing you to answer the ∆…

• Page 41: Call Pickup

  Receiving a call: Call Pickup Call Pickup ƒ Using Call Pickup, you can answer a ringing telephone from any telephone in your Pickup Group or another Pickup Group. To answer a ringing call in your own Call Pickup group: Lift the handset or press a Key.

• Page 42: Timed Recall Reminder

  Receiving a call: Timed Recall Reminder — Automatic Answerback † Timed Recall Reminder Timed Reminder Recall rings your telephone after a period of time to remind you of a transferred call that has not yet been answered. To use the Timed Reminder †…

• Page 43
  Receiving a call: Automatic Answerback…

• Page 44: During A Call

  During a call: Call Transfer — Auto Dial Transfer During a call † This chapter describes features that you can use during your call. Call Transfer Call Transfer allows you to transfer a call to another number. To transfer a call while on a call: †…

• Page 45: Call Park

  During a call: Call Park Call Park Call Park allows a call to be held temporarily, then to be retrieved from any ¢ ¢ other DN. You can park a call and then page the called party, without tying up a line.

• Page 46: Attendant Recall

  During a call: Call Park — Attendant Recall — Display Dial where the call is parked. If you park a call and it isn’t answered within a specified period of time, it rings back to your telephone or to the attendant. Check with your system administrator about your specified period of time.

• Page 47: Call Charge

  During a call: Call Charge — On Hold on Loudspeaker ∫ Call Charge With the Call Charge feature, you can create a charge account record and/or charge a call to an incoming number. While on a call, to record the caller’s number for accounting purposes: 1.

• Page 48
  During a call: On Hold on Loudspeaker ∫ While the Loudspeaker is active, any other call is maintained on the handset. More than one call can be put on hold, ˙ but only one call at a time can be placed on the Loudspeaker.

• Page 49: Malicious Call Trace

  ≠ During a call: Malicious Call Trace — Centrex Switchhook Flash Malicious Call Trace † ø Malicious Call Trace provides a way for you to trace nuisance calls within your system. While you are on a call: ∫ Press Trace. If you do not have a trace button: 1.

• Page 50: While You Are Away From Your Desk

  (on telephones equipped with an appropriate display): 1. Press Display. 2. Press Forward. The number is dis- played. You can forward calls to Meridian Mail by using the Meridian Mail DN as your Call Forward DN.

• Page 51: Call Forward — Internal

  Call Forward — Internal º Call Forward—Internal allows only calls originating at internal DNs to ring at another DN. Calls originating outside your Meridian 1 system will still ring at ∫ your telephone. You cannot forward calls while your telephone is ringing.

• Page 52: Remote Call Forward

  While you are away from your desk: Remote Call Forward Remote Call Forward Remote Call Forward allows you (from any telephone other than your own) to forward your calls to any telephone. To activate Remote Call Forward: Lift the handset or press a Key.

• Page 53
  While you are away from your desk: Remote Call Forward 3. Enter the Remote Call Forward Deactivate FFC. £ Dial your Electronic Lock password. (See Electronic Lock on page 51.) Dial your DN. 6. Press the Octothorpe Key. To verify Remote Call Forward: Lift the handset or press a Key.

• Page 54: Electronic Lock

  While you are away from your desk: Electronic Lock Electronic Lock You can lock your telephone with a password so that no one can make calls from your office. The lock consists of a password which you may change. To lock your telephone: Lift the handset or press a Key.

• Page 55: Intercom

  While you are away from your desk: Electronic Lock — Intercom Dial the new password you wish to use. Dial the new password again. If you hear a fast busy signal you may have misdialed: Replace the handset or press Release and try again.

• Page 56: To Talk With More Than One Person

  To talk with more than one person: Conference To talk with more than one person This chapter describes features which allow you to talk with more than one person at the same time. ø Conference You can set up a conference call for up to three (or six) people, including yourself.

• Page 57: Group Call

  To talk with more than one person: Group Call Group Call ≈ Group Call automatically calls members of a predefined group, one at a time, until they have all answered. Ask your system administrator for details on creating a conference call group. º…

• Page 58: Call Join

  To talk with more than one person: Group Call — Call Join If you are on a call on another telephone in your group when a group call is made, you hear a long tone through the hand- set or speaker. If you are on a conference call or a group call when another group call comes in, you are not notified of the second call.

• Page 59: Privacy Release

  To talk with more than one person: Privacy Release § Privacy Release Privacy Release allows one or more people who share your DN to join your call. To use Privacy Release: Press Privacy Release during a call. One person can now join in by pressing Key beside the flashing Feature Key.

• Page 60: Working Without Interruption

  1. Press Display. 2. Press Forward. The number is dis- played. 3. If you want to clear the display, press Display again. You can forward calls to Meridian Mail by using the Meridian Mail DN as your Call Forward DN.

• Page 61: Make Busy

  Working without interruption: Make Busy ¡ Make Busy ¡ Make Busy allows you to make your telephone appear busy to all callers. To make your telephone appear busy: Press Make Busy. The LCD indicator is lit. To receive calls again: Press Make Busy again.

• Page 62: Hospitality Features

  Although normally used as a hotel feature, Automatic Wake-up may be useful to business users who require a timed reminder call feature. From your telephone you may program the Meridian 1 system to automatically place a call to you at a predetermined time. When you answer the call, you will hear recorded music for up to thirty seconds followed by a prerecorded announcement, or the attendant.

• Page 63: Message Registration

  Hospitality features: Automatic Wake-Up — Message Registration Dial the wake-up time in a 24 hour format (hh mm). If it is correct, you hear a confirmation tone. Replace the handset or press Release. In 24-hour format, 7:30 AM is entered as ™…

• Page 64: Maid Identification

  Hospitality features: Maid Identification Maid Identification Maid ID makes it easier to keep track of which maids clean which rooms. The maid enters the information from the telephone in each room. To enter cleaning status: Lift the handset or press a Key.

• Page 65: Room Status

  ª Hospitality features: Room Status Room Status Room Status lets you read the status of a room using the Display Module. To read the status of a room: 1. Press Status. Dial for the room. The displayed followed by a two-digit code.

• Page 66
  ª Hospitality features: Room Status To change the status of a room: 1. Press Status. Dial for the room. The displayed followed by a two-digit code. The first digit indicates the occupancy status: = room vacant = room occupied The next digit indicates the cleaning status of the room: = cleaning requested = cleaning in progress…

• Page 67: Options

  It can be used with all three mod- els. The remote ringer is provided by your supplier. The MCA lets you connect your tele- Meridian Communications Adapter (MCA) phone to a personal computer or termi- nal. You can then use your telephone to exchange data between your computer and other computers.

• Page 68: Your Telephone’s Controls

  Your Telephone’s Controls Your Telephone’s Controls The numbers appearing to the left of each icon below correspond to the illustration near the beginning of the chapter “Introducing your Meridian Digital Telephone” in this book. ® Use the Volume Control Bar…

• Page 69
  DN Key assigned to your telephone. Program Key allows you to access and modify telephone options via the display. On the M3820, the Program can be used as a Save Key when entering names in to your Directory. (M3820 and M3310)

• Page 70: Terms You Should Know

  For your convenience, the FFCs for your system can be printed on a page located at the back of this guide. Meridian 1 — the Meridian 1 is your office communications system. Private Line — a Private Line may be assigned to your telephone. With this line, you may reach any outside number without dialing the digit(s) which you normally use to get an outside line.

• Page 71: Ffcs

  Flexible Feature Codes (FFCs): FFCs Radio Paging Lock Radio Paging Access Unlock Radio Paging Answer Call Pick Up Call Park DN Pick Up Electronic Lock Password Group Pick Up Change Maid ID Remote Call Forward Activate Wake-Up Request Remote Call Forward Verify Wake-Up Verify Remote Call Forward Deactivate Wake-Up Cancel…

• Page 72
  Index Attendant Attendant Recall Auto Dial display number store number Auto Dial Transfer Automatic Answerback activate deactivate Automatic Wake-Up cancel enter time verify time Buzz Call Charge charge a call before dialing charge a transfer call charge an addition to a confernce call 32, 44 charge in progress call Call Forward…
• Page 73
  Index 47, 57 forward calls 47, 57 reinstate Call Forward — Internal cancel display number forward calls reinstate Call Join Call Page disconnect Call Park park call on a DN park call on own DN park call on System Park Extension retrieve a parked call using the FFC Call Pickup…
• Page 74
  Index delete delete name from disable flashing LCD enable flashing LCD make call from save entry to Directory specify type of incoming call to save view Callers Saved Camp-on, Forced Centrex Switchhook Flash Conference Contrast Adjustment 5, 65 Controls, telephone Delete Directory Dial tone interrupted…
• Page 75
  Index making a call from save entry from Callers List save entry from Redial List Directory Number Display Auto Dial number 47, 48, 57 Call Forward number second caller while on a call Stored Number Display Diagnostics Electronic Lock change password lock your telephone unlock your telephone Enhanced Override…
• Page 76
  Index charge in progress call Group Call answer call members Group Listening activate disable enable mute a call switch loudspeaker off switch to Handsfree Handsfree discontinue using mute a call switch from Group Listening switch from handset using Hold Hot Line Idle Screen Format Initiating Calls Intercom…
• Page 77
  Maid Identification enter cleaning status Make Busy Malicious Call Trace with Trace button without Trace button Meridian 1 Meridian Communications Adapter Message Registration change meter read meters reset meter On Hold on Loudspeaker disconnect talk privately to party on Speech Monitor…
• Page 78
  Index talk privately to party on the Loudspeaker use with Speech Monitor On-hook dialing Options Override Override, Enhanced Paging tone Predial Predial Recall Primary Directory Number (DN) key Privacy Release Private Line Radio Paging post-selection pre-selection special features Redial List disable flashing LCD enable flashing LCD make call from…
• Page 79
  Index cancel verify Ring Again cancel Ringback/ring tone Room Status change status read status Shared Directory Numbers Special dial tone Speed Call change number delete number make a call store number Speed Call on Private Lines make a call Stored Number display number store a number Switchhook…
• Page 80
  Index Telephone controls Timed Recall Reminder answer recall Voice Call make a call respond Volume adjustment…

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M3310 Phone User Guide